Diaraha McDaniels

Customer Remediation Center of Excellence (CR COE) - Enterprise Function

Responsible for overseeing complex remediation program efforts, ensuring adherence to the Customer Remediation Policy in a highly regulated and constantly evolving environment.

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Manage competing priorities and strategies by adjusting and negotiating with leadership and business partners

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Collaborate with team, leadership, and partners to remove roadblocks to ensure business needs are met

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Leading teams through strategic solutions sessions and presentations with various levels of participants

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Successfully prioritize and sequence key workstream deliverables in a high-pressure and complex environment

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Drive collaboration between operations leaders, sponsors, analytics, execution teams, and governance partners

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Design innovative and effective reporting and presentations for executive leadership

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Effectively communicator in both written and verbal formats, informing various levels of stakeholders and executives

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Develop team members by providing coaching and mentoring: a proven source of helpful guidance, leadership, management of relationships, and implementation/integrations programs

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Key collaborator in developing, implementing and implementing the Customer Remediation Program and framework during department initiation

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Developed and executed training in collaboration with partnering groups across various sites and businesses within the Wells Fargo organization; member of the inaugural Change Management team for the Customer Remediation COE

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Perform quality review of documentation to ensure audit readiness

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Collaborate with third-party vendors, leadership, and business partners to develop statements of work, strategy, and timelines

Managing high-risk, complex efforts supporting Property Preservation and Real Estate Owned portfolios: Collaborate with executive leaders, sponsors, stakeholders, support teams, and business partners to develop holistic statements of work and determine high-level business requirements, project and risk plans. Perform stakeholder analysis, cost-benefit analysis, and business cases with benefits realization, comprised of gap analysis and developing tactical and strategic implementation plans.

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Lead regulatory/compliance efforts that span across the Wells Fargo organization to ensure compliance

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Project lead for the development and implementation of innovative technology providing an automated solution for property preservation management

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Manage multiple efforts simultaneously ranging in scope and risk levels

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Collaborating with Supply Chain Management, Line of Business, and PMO Leader to develop a framework for vendor contract negotiations and successful execution

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Developed pilot framework, documentation, and assessment process

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Developed device-friendly communication medium for reporting to various levels of leadership; adopted by the PMO as a standard for all status reporting

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Assist in managing annual strategic goals and objectives

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Develop project management dashboard reporting

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Collaborate to develop business rules management process for organization

Default Liquidation

Project lead for Default Liquidation (SS/DIL, REO, and Administration) regulatory initiatives: delivered effective solutions that met legislative and business needs for enterprise-wide programs and projects. Vetted requirements to identify gaps and business strategy. Focus areas included stakeholder management, risk management, and delivery of objectives within scope. Provided consistent stakeholder and sponsor updates and implemented business process solutions.

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Responsible for the implementation, monitoring, communication, and tracking of regulatory and compliance projects across multiple lines of business

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Developed comprehensive communication mediums for all regulatory requirements status updates for executive sponsors, stakeholders, and support teams, respectively

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Partnered with site leaders, support, and cross-functional teams on strategic ways to efficiently operationalize processes, controls, and training

Home Mortgage

Managed projects and small initiatives by leading teams via Technology Project Management and Workstream project management methodologies. Collaborated with various departments and cross-functional teams focused on the delivery of timely and effective process and control solutions. Assigned and monitored the work of business systems and reporting analysts and provided support and interpretation of instructions and objectives. Ensured project initiatives were met as they related to system functionality and continuance of processes. Managed changes required to meet or exceed the expectations established in project designs.

Home Mortgage

Managed small to large initiatives impacting the WFHM-SA portfolio. Documented business requirements. Demonstrated analytic skills in solving complex technical issues within the Loss Mitigation IAM Workflow. Lead production system analysis liaison for post-implementation activities supporting Home Preservation processing and underwriting business lines; monitoring, tracking, analyzing, communicating, and implementing technology solutions.

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Documented and implemented conversion of six (6) pilot locations across the United States

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Participated in the development of databases and reports

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Performed ad hoc analysis and research

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Utilized operational data to identify inconsistencies and analyze anomalies to determine root causes

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Provide analytical support to various teams and levels of leadership

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Identify opportunities to process improve and implement best practices critical to the execution of business needs

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Provide information for training material and develop communication strategies

Mortgage Assistance Program (MAP)

Provided oversight to a team of up to 20 supporting the Modification Assistance Program (MAP) loss mitigation team upon implementation. Developed enhanced methods of assigning loans, retrieving and distributing faxes, and updating the system of record. Managed intra-day, daily, weekly, and monthly reports. Established all-inclusive reporting for senior management.

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Developed a medium of communicating real-time results to management and teams

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Provided recommendations for process improvements

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Automated daily tasks to ensure accuracy and reporting capabilities

Principal decision-maker and chief designer providing oversight and guidance of projects. Formed partnerships with vendors, small business owners, and ministry leaders throughout various states. Managed development of custom graphic designs for print and web solutions, both simple and complex technology impacts.

MANAGEMENT AND LEADERSHIP TRAINING

Change Management Certification - Cornell University, 2021 *

Hallmark Institute of Technology - Associate Degree, 1993