DELVIN ARNOLD

Led workflow coordination of company's most valuable customer/client through accurate creation of daily Google

Sheets. Consistently delivered high quality standard, increasing operational efficiency and reducing per diem charges.

● Worked closely with Dispatch and other departments communicating up-to-the-minute best practices.

● Successfully corrected numerous data errors achieving greater efficiency and daily revenue.

● Expert coordination of terminal website data, applying extensive research skill.

● Worked closely with billing department, authorizing invoices and adding accessorials to AR (Accounts Receivable).

Harbor City, CA

● Communicated via email/telephone/Internet search, coordinating empty units for termination and monitoring port terminals for restrictions announcements/single empty return appointments and dual transactions.

● Strong understanding of Blue Cargo web portal: expert-level researching of automated container level tracking on dwelling containers.

Entrusted to make calculated decisions balancing productivity - with operational/customer needs. Demonstrated high degree of time management and problem-solving skill as primary point of customer contact.

● Championed customer care, improving company reputation and ensuring repeat business by reporting via emailing, in-person and telephone communications.

● Pivoted in a high-pressure environment managing pending empty containers, containers retrieved from port, alternative return locations and readying for return to receiving terminals.

● Planned and organized detailed activities ensuring smooth running of vessels and achievement of objectives.

● Seamlessly operated Trimodal dispatch system, communicating with drivers while processing load-out and empty in-equipment Interchange receipts.

● Kept tight control over demurrage and Pier Pass - with minimal financial cost to company.

● Scheduled imports and dispatched drivers, successfully matching empty containers and import appointments.

Received promotion to Port Dispatcher - from Equipment Control Specialist following exemplary execution of duties.

● Led the coordination, scheduling and dispatch (Trinium Dispatch software) for Los Angeles and Long Beach ports.

● Point of contact for drivers with manifest inconsistencies and other conflicts, ensuring on-time payments.

● Delegated private owned chassis to correct/appropriate yards, while managing 1-2 free flows (usually from APM and TTI) a week. Oversaw peel offs of hundreds of containers.

● Ever a customer service enthusiast, resolved customer complaints and inquiries as point of contact, exemplifying the importance of customer care in the freight management process.

Diploma, (1985) - GEORGE WASHINGTON HIGH SCHOOL, LOS ANGELES, CA