David J. Whitaker

Responsibility for all sales, service, and operations for the company owned retail channel in Utah, Colorado, and Las Vegas, NV.

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Responsible for all sales operations across the Mountain-Southwest Region

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Led an operations team with responsibility for the following o Sales analytics o Sales and operations reporting o Local Rewards and incentives o Recognition o Training, sales and operations o Financial compliance o State and local governmental compliance o Retail distribution analysis o Facilities management

High performing director with responsibility for sales, service, and operations for the company owned retail channel, West area geographies.

• Managed the largest director territory in Sprint. Upwards of 120 Retail locations, 1,000 employees and responsible for 140,000 new subscribers, $7,700,000 in billed revenue, and $24,000,000 in accessory revenue per annum. Developed multiple initiatives to increase subscriber and revenue growth in addition to churn mitigation strategies.

Key Accomplishments

• Sprint National Retail Council member, 2 years
• Created enterprise wide initiative, Ready Now store events
• Added retail distribution in Radio Shack across region
• Top enterprise quintile in activations sales conversion
• Top enterprise quintile in customer satisfaction
• Top enterprise quintile in device protection
• Designed comprehensive sales model for area
• Developed staffing model for the southwest region

Led all sales and operations for Sprint's Company Owned Retail channel in Utah

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Achieved record for highest sales annually, quarterly, and in a single month

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Exceeded Quota every month, #1 store in SLC

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Implemented first official Business rep in retail store nationwide

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Collaborated with Senior managers to develop BAR/SBC program in the Retail Channel

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Achieved record for highest sales in a single month

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Increased sales by 100 - 110% on a consistent monthly basis

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Created "Business In Retail" model

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100% year over year growth and exceeded all sales records

Received multiple recognitions as #1 market sale rep

Flowserve International, Springville, UT

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Responsible for daily operations of R&D facility and product testing

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Collaborated with management staff, and sales team to ensure product quality, and customer satisfaction

• High performing senior manager with statewide responsibility for sales, service, and operations in the company owned retail channel.
• Manage the largest percentage of distribution in Utah including the addition of 17,000 new subscribers,

$1,003,000 in billed revenue, and $1,400,000 in accessory revenue in 2010. Developed multiple initiatives to increase subscriber and revenue growth in addition to churn mitigation strategies.

• Created a culture that ranks Utah Retail consistently in the Top 10% in the nation for customer service satisfaction.

Key Accomplishments

• 2010 Utah first market to become net port-positive in the country - heavy retail contribution
• 2010 Top 3 in the Enterprise for percent to net activation quota
• 2010 28% Year Over Year net add increase
• 2010 19% increase in accessory revenue Year Over Year - $223,000 increase
• 2010 20% increase in Total Equipment Protection Year Over Year
• 2010 4 time Top 10 District in the nation for Customer Satisfaction performance