Darla M. Ramsey

• Supervising 11 locations in the Dallas/Ft. Worth area, Midland, Lubbock and Amarillo
• Acting District Manager- Nashville District, 12 locations Aug. 2018 to Oct. 2018
• Supported brand restructuring- implementing new processes, programs and systems
• Focused on creating a Customer Centric environment

• Managed upscale, luxury boutique specializing in private shopping events, personal shopping and charitable events Expanded brand recognition throughout the Dallas/Fort Worth area via grassroots marketing, trunk shows, selling booths and sip and shops in Texas and Oklahoma Between October 2016 and January 2017, reduced sales deficit of -11% by 6% ending the year -5% for fiscal 2016-2017 Able to turn around an under-performing location, achieving $1.0 million in sales for fiscal 2017-2018 for the first time since opening in 2013

• Supervised 24 locations, divided into 3 districts, covering Florida, Georgia, North Carolina, South Carolina and Puerto Rico. Including 3 “Island” locations, comprised of retail and restaurant functioning as one unit New Store Opening RM Lead- opened 14 new store locations and managed 8 major store remodels Provided an "EXCEPTIONAL" Guest service experience to both our external and internal Guests- top performing region in the company with Secret Shop and Medallia Survey programs with 96% shop results Identified and cultivated relationships with market specific charitable organizations, hosting and participating in events that gave back to our communities e.g. Fox Sports Network/Miami Marlin’s Live Fantasy Auction, Loggerhead Marinelife Center, Turtle Rescue and Orlando Museum of Art/Women’s League, Festival of Trees etc. Conducted annual regional Anti-Harassment Training classes and specialized training classes e.g. Sales and Supervision, A is for Accountability, Effective Interviewing & Hiring that promoted sales and service success and internal career growth Served on the Ops Task Force implementing new systems and programs e.g. Workday, Medallia and ShiftNotes Supported the direction of the brand through flawless execution of visual presentation and managed merchandise assortments appropriate to individual stores, market and region

Supervised 5 locations in Houston, Dallas, Austin and San Antonio including an “Island” location, comprised of retail and restaurant functioning as one unit

Promoted to Regional Manager and relocated to West Palm Beach, FL.

*Increased store count from 5 to 12 locations

• Supervision of Salon/Retail locations, with a full-service salon, specializing in luxury and professional make-up, hair and skin care Generated new business through special events and grassroots marketing Trained and developed Stylists to manage and promote themselves as a personal business Enhanced business through extensive training and product knowledge

• Based in Chicago- Supervised locations in Texas, Illinois, Minnesota, Wisconsin and Michigan
• Due to realignment, relocated to Houston, TX. - Supervised locations in Texas, Arizona, Colorado and Florida
• Accelerated brand expansion, opened 10 new locations
• Recruited, hired and trained teams while maintaining low turnover