DANA HARTNETT

Business and Client Engagement

• Chief liaison between IT and supply chain business unit comprised of 1,200 associates, in 5 facilities across 2 states. Lead and ensure ITS team alignment and performance against business KPI's. Accountable to manage, drive and measure optimal customer experience.

Service Delivery

• Directly manage large cross-functional support, development and project service delivery teams. Provide vision, leadership, guidance and supervision to IT staff responsible for delivering superior business results related to strategy, projects, programs, and support.
  
• Oversee vendor relationships and contract negotiation
  
• Coordinate with product and project leadership to develop strategy for technology design and architectural decisions.
  
  
• Accountable to coordinate business demand and service needs while ensuring alignment with key strategic objectives. Produce balanced scorecards to executive leadership and measure ROI of service and project delivery teams.

Strategy, Project, and Program Implementation

• Direct group responsible to investigate, develop, lead and coordinate key strategic initiatives. Drive large scale strategic and project implementations by coordinating cross functional teams combining, business, IT, and Project Management Office resources.
  
• Lead and manage cross functional Project Management Office Portfolio with an annual budget of $25 million. Accountable to monitor and manage business cases, project lifecycle and status communication across stakeholders, executives, project and technical teams.

Continuous Improvement (Kaizen)

• Kaizen ambassador for the business process, technical and operational improvements. Leverage IT team resources to bring cross functional partnership events that transforms business ideas to reality.

• Direct leadership of cross-functional team comprised of 11 software developers, 4 technical project managers, and 2 analysts. Team responsible for 200 commercial and custom software applications used by operational area comprised of 60+ management groups totaling over 1,500 employees in 6 states.
  
• Establish and direct corporate projects. Allocated IT resources, ensures results, fosters teamwork, and provides direction and coaching to team. Knowledge of business process design that encourages a critical, fresh look at key processes and focuses on optimizing organizational performance
  
• Foster technical staff, custom and commercial software development, business alliances and partnerships with vendors. Develop projects that result in efficiency gains and cost savings. Set clearly defined goals and allocate resources to exceed them.
  
  
• Effectively manage external relationships with vendors, contractors, consultants, and outsourced functions.
  
  
• Motivate employees to produce “next level” efforts that drive incredible results. Foster a team culture of continuous improvement, creativity, and innovation.

• Responsible for driving projects that leverage technical and application support. Ensure collaboration across business and IT segments. Implement multiple system integrations, including oversight/ management of massive data migrations subject to SAS 70 audit standards.
  
  
• Supervise workflow and software/reporting. Direct production support for all internal Business partners and Sr. Management.

• Responsible for driving projects that leverage technical and application support. Ensure collaboration across business and IT segments. Implement multiple system integrations, including oversight/ management of massive data migrations subject to SAS 70 audit standards.
• Supervise workflow and software/reporting. Direct production support for all internal Business partners and Sr. Management.

development, business alliances and partnerships with vendors.

Develop projects that result in efficiency gains and cost savings. BS, Management Information Systems

Set clearly defined goals and allocate resources to exceed them. Governors State University, 2002