Curtis Wilson
Program Management
Bay Area, CA
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Profile:
Summary
I am an experienced problem solver comfortable working with highly detailed and fast paced programs with experience supporting new businesses growth and looking to use my expertise and background to continue to lead and work with new and exciting companies.
Experience
2019
Feb
-
Present
Regional Accounts Liaison
Robert Half / San Ramon, CA
- Manage account implementation, transitions, and maintenance for all regional accounts ranging from small to large with $50,000-$500,000 revenue margins
- Assessed potential risk gaps within account transitions and worked with branches and back office teams to create minimal negative outcome
- Collaborated across multiple teams for account transitions and handoffs providing all parties with the appropriate training and tools needed for seamless conversion
- Excelled in relationship building and collaboration to run programs as efficiently as possible and complete any and all account requirements whether it be supplier tool training, resolving client or candidate issues, or reconciling bill rates and pay rates within Salesforce and VMS tools
2016
Feb
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2019
Jan
Program Supervisor
SMX/Staff Management / San Jose
- Oversaw the staffing and production of the Google Express program with over 150 contracted associates
- Increased attendance rates of associates within multiple districts by 5%-7% through program data analysis and interactive engagement
- Took over payroll processing and maintained balance of working with original responsibilities as well as the payroll of over 250 associates
- Discovered client billing inaccuracies that led to recovery of over $150,000+ in missing bill rates throughout 2017
- Identified gaps in employee contract end dates. Contractors were working past their specified end date which caused payment issues and client dissatisfaction. Created program guidelines and procedures which lead to 100% correction and overall client approval improvement.
- Led multiple projects within the program including new hire training, process improvement, and VMS transitions and created SOPs for all projects
- Supported the hiring and performance management of associates resulting in multiple promotions and permanent hire transitions
- Improved employee retention, talent management, and development by creating new growth action plans and incentive programs that were standardized across all markets
- Served as the subject matter expert and POC on all thing’s payroll related for entire national team and spearheaded transition for new client billing tools that led to seamless transition and minimal impact of normal payroll process for associates
2014
Oct
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2015
Dec
Assistant Manager
Polo Ralph Lauren / Napa
- Planned and oversaw the execution of new collections by leading teams in tactical and efficient roll outs
- Led the district in sales and KPI’s as top manager through strategic leadership and associate engagement around customer service
- Supported openings of multiple locations of high volume stores as an on-boarding trainer and visual merchandiser
2012
Oct
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2014
Oct
Floor Supervisor
Polo Ralph Lauren / Livermore
- Developed associates and supported growth and promotion of multiple associates
- Helped lead year over year increase to become one of Ralph Lauren’s top 15 stores nationally
- Consistently aided in reaching and exceeding sales goals daily through hourly team communication and reaction to customer needs
Education
2008
-
2010
Southwestern Assemblies of God University
Religious Studies
Skills
