Christopher Composto

Port Washington, NY (2014 - present)

A Fortune 1000 company and leading retailer of brand name and private label products, including personal computers, notebook computers, consumer electronics, computer-related accessories, technology supplies and industrial products.

Software Training Manager

Responsible for design, development and implementation of a training program for Systemax's proprietary software system. Using blended learning activities to design a comprehensive talent development program to aid new and existing employees to use software effectively. SAP (Jam) Administrator.

Key Accomplishments:

• Rapidly learning a complex proprietary system, end user support for PCS
• Development and implementation of PCS Help System
• New Hire and HR Training
• Designing, documentation and delivery of a blended learning solution

A wholly-owned, for-profit subsidiary of FEGS Health & Human Services providing human resource management consulting and outsourcing services to the non-profit sector and for-profit business communities.

Director of Learning & Talent Development

Provided overall management and administrative oversight of employee learning, leadership development and new hire on-boarding programs. Responsible for the effective development, coordination and presentation of learning programs and resources for all employees that align with Agency's vision, mission and core values.

Key Accomplishments:

• Designed and delivered eLearning and development programs and strategies.
• Program design, delivery and evaluation of learning activities, including Instructor Led, classroom based training.
• Directed new hire on-boarding programs, coordinated new manager development program to assimilate new management personnel into the Agency's mission and philosophy.
• Selection, customization, and implementation of Learning Management System, within budget and on time. Ongoing administration and maintenance of Learning Management System.
• Implemented Kronos Time Management; Cisco Phone Systems; Remote Systems training project
• Created interactive, engaging, and measurable blended learning programs, using industry standard development tools (Articulate Studio, Articulate Storyline and Adobe Captivate).
• Provided oversight on the required eLearning compliance courses to ensure programs were developed in coordination with established standards and certification requirements.
• Provided leadership in managing Annual Required Training Month to meet state and federal compliance guidelines.
• Provided leadership development programs to new and existing management staff.
• Key chairperson - Talent Development committee, to improve professional development, educational opportunities, career ladders and management development for all levels of Agency staff.

New York, NY (1999 to 2009)

A holding company whose subsidiaries provide financial guarantees.

Vice President, Manager of Interactive Services/eCommunications & Marketing

Created and delivered training programs for new and existing technology utilizing hands-on and eLearning techniques. Educated individuals and groups on software and hardware tools in order to maximize productivity. Directed the Interactive Services Group, managing workflow and staff development. Developed training curriculum for several in-house software projects. Led the design and maintenance of the corporate website and Intranet portals. Directed the implementation of the Microsoft SharePoint portal, serving as System Administrator and User Adoption Specialist. Allocated the budget for print and electronic media subscriptions, department software, equipment and travel expenses. Consolidated the customer database across the firm for use in targeted marketing campaigns.

Key Accomplishments:

• Spearheaded the creation of a centralized training department with a budget of $1 million.
• Effectively trained 350 employees on multiple software upgrades over the course of 10 years.
• Promoted from "professional staff" to Assistant Vice President to Vice President within 2 years.
• Increased the efficiency of internal processes by implementing Sage Saleslogix CRM Software.

New York, NY (1997 to 1999)

A provider of certified and custom training and eLearning solutions.

Training Manager

Managed and coached 45 Trainers to provide software training to Fortune 500 clients in Manhattan and Long Island. Implemented process improvements, and initiated audits to monitor training delivery. Guided employees' transition from a local, franchise company to a nationwide corporation. Conducted seminars for a variety of software packages, including MS Office Suite and Lotus Notes. Created and executed specialized training seminars and courses for Fortune 500 companies in a number of diverse industries.

Key Accomplishments:

• Thoughtfully selected the most qualified trainers who would meet client needs and fit into client culture; Managed and implemented Train-the-Trainer program..
• Trained 1000 personnel on a sales force automation project for a major pharmaceutical company.
• Recruited and trained 80 Desktop Applications Trainers for a large client project.