CHRISTINE OROIAN LAATIK
Operations Controller
Summary
My career started as a server and progressed to being the Operations Controller for a national night club chain overseeing 15+ locations. Along the way I’ve had the opportunity to experience all positions of hospitality including being the General Manager of one club to Operations Manager of 6 clubs to Operations Controller for over 15 clubs.
My specialties include inventory control, Point of Sale database management, payroll compliance, and training and mentoring managers. I built an inventory data base from the ground up and integrated it with the Aloha POS software to create an ideal cost of goods and managed it for over 20 locations. Just implementing this process of inventory control dropped the company’s cost of goods over 2% and continued to improve year over year.
Experience
OPERATIONS CONTROLLER
HOWL AT THE MOON, USA
Led 13 locations, 500+ staff. Managed fiscal reports, supervision, compliance, resolved technology/personnel issues, managed sales, financial plans, financial operations, trends, capital analysis, ROI, purchasing, labor, payroll, inventory control. Reported to President
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Built foundation of all business operations for each location, engaged and coached teams of 60, and Managers, to high performance, ensured optimal operations, developed brand, sourcing plan, KPI deliverables, reporting and business growth strategy.
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Audited inventory, ensured payroll compliance, submitted monthly payroll, served as database administrator for multiple platforms.
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Formed governance policies and procedures with senior leaders, analyzed staffing, resource allocation, project/program budgets.
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Coached/trained managers, led career coaching, recruiting, and mentoring on communication to ensure high engagement/retention.
OPERATIONS MANAGER/SENIOR GENERAL MANAGER
HOWL AT THE MOON, USA
Oversaw teams and performed site visits for Hollywood, Houston, Kansas City, Indianapolis, and San Antonio, leading 17 direct reports including managers, finances, hiring, and identified talent. Reported to President
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Managed hiring, and firing, developed training, and communicated financial goal results and KPI indicators to direct reports
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Coached and mentored management team to build cohesive and high performing culture.
GENERAL MANAGER/ASSISTANT GENERAL MANAGER
HOWL AT THE MOON / San Antonio
Promoted 8 times from server up to General Manager. Led operations and managed 50 employees, including managers, approved hiring and firing, monitored productivity, efficiency, implemented new strategies to improve business performance, recognized team 's best efforts.
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Managed and allocated budget resources and ensured optimal performance and operations through KPIs. Reported to VP.
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Advised on communication, decision-making and critical thinking for customer complaints, connect with vendors, and partners.
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Coached and mentored management team to build cohesive and high performing culture.
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Managed inventory, schedules, HR issues, and daily club operations, and inventory. Managed team of 50 to high achievement.
Education
CLARK HIGH SCHOOL
HIGH SCHOOL DIPLOMA
ALOHA TRAINING WITH THE POS DEVELOPERS | COMPEAT TRAINING WITH THE COMPEAT DEVELOPERS AND ATTENDED IN PERSON CONFERENCE
PAYROLL TRAINING WITH THE COMPANY'S PAYROLL SPECIALISTS | RESERVE AND TRIPLESEAT TRAINING WITH DEVELOPERS |
CPE CREDIT IN "IS YOUR RESTAURANT PCI COMPLIANT" BY MAURICE LIDDELL AND TREVOR HICKS
Skills
