Christina Shirley

• Promote and establish strong relationships with employees and guests when they arrive into the reception area
• Collects and distributes messages and assists with mail distribution as well as shipping
• Departmental invoice checking ensuring correct cost and quantity
• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events
• Ensure superior guest satisfaction
• Manage Guest complaints effectively; use Guest feedback to activate long-term improvements in products and services
• Manages the Spa team and develops relationships with all guests and vendors
• Assist in the recruitment, development and training of all leaders and support staff
• Attend management meetings and convey all relevant information throughout the Spa
• Be proactive in developing publicity opportunities and effectively dealing with media
• Develop and deliver credible, competitive, value-plus service to the customer
• Develop and maintain compensation guidelines for customer complaints handling
• Develop and maintain gracious and efficient front desk procedures
• Develop procedures for accurate inventory control and monitoring
• Conduct monthly inventories
• Maintain professional relationship with suppliers and providers
• Manage and oversees the Spa department and all it entail
• Perform any other function related duties and projects as assigned
• Performs Front Desk duties in high demand times
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

• Assist the Store Manager in the daily operation of the store and assume responsibility for the store in the absence of the Store Manager
• Accurately assesses individual and team performance, providing performance feedback
• Assist the Store Manager in preparing and administering timely and accurate performance appraisals
• Assists in recruiting, hiring, training, and coaching to develop top performing employees. Assists management with applicant screening process
• Partners with the Store Manager to establish clear performance goals and objectives
• Performs additional managerial duties as necessary
• Provides continuous feedback and coaching to improve individual and store performance
• Monitor scheduling to ensure 100% Preliminary Effect
• Oversee inventories for both dry grocery and perishable departments
• Manage food safety audits, waste solutions audits and ECO Lab audits and reviews

• Responsible for product distribution and allotment for 110 floral shops in the Mid-Atlantic area
• Responsible for coordinating resources to execute efficient (re)sets, remodels and shelf management for diverse products to provide the shopping experience that meets/exceeds our customers' expectations
• Identify and implement best practices for shelf management, timely placement of new items, discontinued items and markdown programs.
• Provide Floral merchandising training to District Coordinators.
• Provide feedback to merchandising and coordinators to ensure product mix that meets/exceeds our customers' expectations.
• Serve as communication channel to merchandising regarding district and store issues and opportunities.
• Provide consistent feedback to Store Management, District Coordinators and Produce Merchandiser in reference to my observations during store visits, including strengths and developmental opportunities of floral associates.

FLORAL MANAGER 3/2014-6/2014, 2/2015-4/2019

• Create an environment that enables customers to feel welcome and appreciated by answering questions
• Gain and maintain knowledge of products sold within the department and be able to respond to questions
• Prepare corsages, flower arrangements, balloons, and set-up displays and fixtures
• Maintain plants by watering, trimming, cleaning and other care as required
• Inform customers of floral specials
• Review/inspect products for quality and freshness and take appropriate action
• Execute sales promotions in partnership with store management
• Implement the period promotional plan for the department
• Monitor and control expenses for the department
• Assist management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventor
• Plan, organize and supervise the inventory process

GROCERY MANAGER 6/2014-2/2015

• Assign work to, direct the work of and train Department personnel
• Assist with completing and communicating performance evaluations in a timely manner within his/her department
• Assume total store responsibility in the Store Director and Assistant Store Director's absence
• Authorize manager discretion markdowns
• Conduct performance reviews for associates alongside the Store Manager
• Ensures smooth function of department and store by cooperating with co-workers and superiors. Responsible to continuously improve job performance
• Manage food safety audits and Ecolab audit follow up reviews
• Manages all dairy/frozen and grocery merchandising
• Merchandise departments to maximize sales
• Often performs duties of staff when store management is present
• Oversee product ordering and inventory controls
• Passion for selling
• Perform all duties as assigned by the supervisor or Manager on duty
• Proficiency on computer systems
• Provides feedback and recommendations to Store Director or District Manager and Division management teams on operational issues
• Provides feedback and recommendations to Store Director, District Manager or VP of Operations, and Division Management teams on operational issues
• Responsible for selling products for special events throughout the store and community
• Responsible for writing departmental schedules
• Supervise, oversee and coach associates in the performance of their duties
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment

• Receive count and verified merchandise coming in and out of store.
• Established strong vendor relationships to maintain and support the business.
• Worked with store management and vendors to ensure displays were well stocked neat and organized.
• Performed accounts receivable duties including invoicing, inventory, chargebacks, discrepancies and reconciliations.
• Kept receiving area neat clean and organized for safety.

• Be positive, friendly, helpful and professional even when working under pressure
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards
• Learn to work quickly and efficiently in a busy environment
• Maintains clean and stocked workstation
• Make all guests feel welcome, valued and special
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Perform cashiering functions by closing checks and preparing end of shift paperwork
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist
• Perform other duties as requested by management
• Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests

• Building rapport with customers
• Communicates daily with Stock Controller to review nightly goals and tasks
• Detail oriented and organized
• Displaying a friendly and outgoing attitude that is shown through good eye contact and body language
• Ensures compliance and execution of POGs including but not limited to proper product handling, rotation, storage, etc
• Executes proper recovery of department
• Following safety and sanitation procedures to ensure quality service and products for our customers
• Forklift/Powerjack Training
• Keeps Department clean and well organized (includes back room and shelves, etc.)
• Loads, unloads, and moves heavy, bulky products
• Performs work in an efficient manner and maintain productivity standards
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Providing assistance by responding to customer questions in an effective and efficient manner
• Stocking product and maintaining product displays according to merchandising standards
• Stocks shelves, refills displays and overall recovery
• Works efficiently and complies with established production standards

• Assisted Teachers in daily lessons and activities
• Follows the daily schedule and provides outdoor playtime for children twice a day when weather permitting
• Provide daily feedback to assistant teacher or head teacher regarding special requests/instructions from parents, and all behavioral, developmental or health changes observed in the children
• Provide educational assistance to students on a one to one basis
• Provides effective facility security including conducting headcounts, room checks, and observing client movement
• Provides plenty of child-directed activities throughout the day
• Working with children individually and in small groups to ensure involvement in intellectual, physical, creative and social activities

• Partners with the Store Manager to establish clear performance goals and objectives
• Provides continuous feedback and coaching to improve individual and store performance
• Provides secondary leadership to the Store Manager and is responsible for the performance of all employees in the absence of the Store Manager
• Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency
• Make management decisions, perform all management duties and day to day store operations in cooperation with and in the absence of the Store Manager
• Engage in performance management of store personnel – evaluating employee performance, delivering timely feedback and administering performance evaluations
• Assists with daily management responsibilities of the store
• Assist the Store Manager in the daily operation of the store and assume responsibility for the store in the absence of the Store Manager
• Make daily deposits of all monies at the close of business
• Make store schedule