Cheryl DiFiore

Rough Brothers Inc. designs, engineers, manufactures, and installs commercial greenhouses, garden centers, and conservatories.

Position Scope: Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Acted as a liaison between logistics, carriers and customers. Reported to: General Manager VP of Rough Commercial Sales Division

Accomplishments Areas of Responsibility:

• Redesigned accounting systems and established internal controls to eliminate variances.

• Earned "gold star" on audit from CohnReznick, the tenth largest accounting firm in the United States.

• Reduced month-end closing time by 2 days, year-end by 5 days.

• Identified and eliminated more than $10K in bad debt write offs through new receivables-review process.

• Eliminated filing backlog; created new filing systems and procedures that ensured accessibility of critical material.

• Maintained customer loyalty and confidence through active listening and problem-solving skills to resolve 50 customer complaints per month related to order shortages, damages, and billing issues.

• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, and fax.

• Produced 100 bills of lading per month and updated shipment status information.

X.S. SMITH, INC. was a fourth-generation family owned and operated company specializing in greenhouse structures and horticultural products. The company established itself as a leader in the horticultural products field. Associations with regional and national universities, as well as other research facilities, created opportunities for the company to develop new products for its customers in the horticultural market.

Position Scope: Managed accounting operations, accounting close, account reporting and reconciliations. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Prepared financial and regulatory reports required by laws, regulations, or boards of directors. Reported to: President, VP Board of Directors.

Accomplishments Areas of Responsibility:

• Used Global Shop, Excel, and PowerPoint to prepare monthly and annual expense forecasts; applied needed actions to manage costs to achieve budget.

• Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable,

receivables and profits and losses.

• Prepared and filed tax returns in the areas of sales and use, fuel use, gross receipts, and franchises

• Created annual reports and other miscellaneous filings

• Prepared and maintained support documentation and improved office record keeping efficiencies.

X.S. SMITH, INC. was a fourth-generation family owned and operated company specializing in greenhouse structures and horticultural products. The company established itself as a leader in the horticultural products field. Associations with regional and national universities, as well as other research facilities, created opportunities for the company to develop new products

for its customers in the horticultural market.

POSITIONSCOPE: Managed accounting operations, accounting close, account reporting and reconciliations. Received,

recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Prepared financial and regulatory reports required by laws, regulations, or boards of directors. Reported to: President, VP Board of Directors.

ACCOMPLISHMENTSAREASOFRESPONSIBILITY:

• Used Global Shop, Excel, and PowerPoint to prepare monthly and annual expense forecasts; applied needed actions

to manage costs to achieve budget.

• Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable,

receivables and profits and losses.

• Prepared and filed tax returns in the areas of sales and use, fuel use, gross receipts, and franchises

• Created annual reports and other miscellaneous filings

• Prepared and maintained support documentation and improved office record keeping efficiencies.