Chase Bishop

Strayer University, Atlanta, GA July 2015 – November 2019

Associate Vice President, National Accounts

• Collaborate with cross-functional teams to create and refine operational processes and solve enterprise obstacles.
• Build positive relationships and create a culture of trust and collaboration with each corporate client to drive mutual positive results.
• Direct all aspects of the admissions and continuing student enrollment process for Strayer University’s corporate partners while maintaining up-to-date industry and corporate knowledge.
• Partner with Strayer University Campus Directors and Deans to drive corporate client enrollments through outreach events, campaigns, and discount strategies.
• Assist with the development of multi-million dollar annual student enrollment, head count, and operational budget, including managing P&L.
• Increased university brand presence, market share, and revenue by securing and launching a successful partnership with the Maryland Department of Transportation (MDOT), which involved designing the employee education program, securing an Academic Dean to support MDOT students, and visiting each MDOT division to address client needs directly; within 1 year, grew program from 30 students to 250+.
• Developed a tuition proposal that allowed a large client’s employee base to utilize Strayer’s tuition assistance program; developed the discounting structure for the proposal, worked directly with client to address their needs, and delivered the program to employees, including hands-on enrollment and registration services from a dedicated team.
  • As a result, the client maintained higher employee retention and promoted several employees based on continuing education completed through the tuition assistance program.
  • Client also increased profit margin based on increased employee retention (reducing cost of new hires).
• Supervised staff and provided managerial oversight of Verizon campuses, teams, and job functions to create a collaborative environment that supports a quality education and superior experience for both students and clients.
• Advanced and drove new initiatives to better support all Verizon employees, increase Strayer University’s market share of Verizon students, and continue to build and strengthen the Verizon and Strayer University partnership.

Regional Director, Atlanta, GA March 2015 – July 2015

Associate Regional Director, Atlanta, GAJune 2012 – March 2015

• Managed and provided support to OP Admission Managers and Student Support Manager.
• Responsible for all field operations associated with new and continuing student recruitment, enrollment, and retention.
• Launched 18 Verizon partnerships with FIOS (cable branch of Verizon) and increased footprint to include all of the East Coast and increased student population by 40%.
• Collaborated with the RVP to drive performance objectives with field operations staff and ensure achievement of smart goals.
• Liaised between university academics and the business office.
• Managed the admissions department, including extensive travel to all 20 facilities to provide support and oversight to Onsite Program Managers across the country.
• Created policies and procedures to both support the Client and University, including admission protocols, academic integrity, and transcript evaluation.
• Developed and oversaw Verizon specific graduation ceremonies held at Verizon locations.

Admissions Manager, Salt Lake City, UT April 2010 – June 2012

Senior Onsite Program Manager, Phoenix, AZ January 2009 – April 2010

Onsite Program Manager, Atlanta, GA March 2008 – December 2008

• Responsible for direct management of Atlanta, Albuquerque, and Phoenix Verizon locations, including travel to each site for in-person support and direction.
• Secured, developed, and launched an exclusive educational partnership with Verizon that allowed Verizon employees to complete coursework at no cost to them.
  • Set up mini college campuses at each Verizon Wireless call center and coordinated with university staff to provide an Operations Manager and a Dean at each call center to support students.
  • Traveled to Verizon call center campuses to provide direct support to the client and review program progress.
  • Managed 60 employees remotely throughout the U.S., in both operations and academics.
  • Secured $20M in annual university revenue through Verizon partnership.
• Increased Verizon employee retention by 10% and enrolled 6000+ Verizon employees into the program.
• Recruited, hired, onboarded and trained new team members, and kept team aligned to timelines and deliverables.
• Responsible for managing Onsite Campus student enrollment and continuation (where assigned) through the effective implementation of new student recruitment, registration, retention and other relevant student service processes.
• Served as the primary point of contact for all client interaction with VZW local management staff, including University Development presentations and quarterly program reviews for the VZW site management team.

Admissions Officer, Atlanta, GA September 2007 – March 2008

• Handled all aspects of the campus’ student recruitment efforts in a fast-paced, service and compliance-driven environment.
• Responsible for helping prospective students enroll in the University by responding to inquiries, interviewing prospective students over the phone and in person, conducting campus tours, and walking students through the entire application and enrollment process.
• Partnered with other functions to provide prospective students with the information necessary to determine if Strayer would meet their educational needs, such as program offerings, financial options, and satisfying academic prerequisites.