Charles Cournoyer

Groupon, Inc. Mar 2011 - present

Online and Mobile Client Acquisition and Digital Marketing Company

Divisional Sales Manager (Jul 2015 - present)

• Led a team of Account Executives and Account Managers in 4 local commerce verticals grossing $12M + yearly
• Achieved a +20% platform growth from Q2 2018 to Q1 2019
• Managed a 1.5 year business model transition from Daily Deal to online Marketplace platform with 75%+ retention of Top 100 Accounts
• Improved Average Monthly Deal Closed per Rep by 33% in 2018
• Continuous personalized weekly sales coaching and rep development through various effective methods
• Data driven decision making process executed through collaboration with Business Intelligence Department and real-time tracking of multiple sales KPI’s
• Responsible for full-cycle sourcing, recruitment and selection of new sales team members
• Revamped and implemented new hire 2 week initial sales training program
• Provided detailed weekly reporting to management on all 7 strategic KPI’s
• Constant communication and morale management with team in a high pressure, cut-throat competitive environment
• Involved in closing 5 to 10 deals per month as an individual contributor since Q3 2018

Strategic Account Executive (Mar 2011 - Jul 2015)

• Promoted 3 times on performance and professionalism to attain the highest level possible for an Account Executive
• Successfully tailored effective client acquisition and marketing campaigns for all verticals at Groupon, including National (high profile, multi-location businesses), Local (local businesses), Goods (tangible products), Getaways (hotels) and Live (concerts and events)
• Consistently exceeded monthly revenue targets (95% of months over target)
• Managed sales pipeline to consistently close more than 20 deals per month
• Built full cycle partnerships, from lead creation to account management
• Excelled in a Salesforce and Google-based environment
• Adapted negotiation tactics and sales language in a fast changing and highly competitive industry