Bryan C Sanders

Wireless Support

• I solely manage a 2.2 million dollar a year mobile profile across AT&T, Verizon, and Sprint
• I solely manage 3,600+ mobile devices including but not limited too: iPads, Microsoft Surface, iPhones, Android phones, Windows phones, Mobile 3G/4G LTE Air cards, Internal Evdo Air Cards, and MiFis
• I am the Point of contact for the collection and analysis of wireless device deployments, including procurement of devices and determination of appropriate wireless plan.
• I making recommendations to IT management and the business on needs for new equipment and upgrades to the existing deployment to meet the demands of the business along with establishing equipment standards for each carrier. Saving the company $800K+ over the past few years.
• Advanced technical support (tier 2/ tier 3) for all wireless devices.
• I am the Global admin and subject matter expert in Microsoft Intune (MDM) for all of Viad's companies. (Viad Corp, Brewster, Alaska Collection, GPI, GES U.S, Canada, UK/EMEA, OnPeak, OnServices, Blitz, Flight over Canada)

Enterprise Mobility Management (EMM)

• I have managed the mobile environment from cradle to the grave in MTS TEM Suite EMM solution for Viad Corp since July 2013. Also have experience using Amtel EMM
• Provides business intelligence for mobile communications environment to mitigate risk and to increase efficiency and agility
• I procurement devices and determine the appropriate wireless plan. I've reduced the cost on mobile device plans by more than 50%, up to 80% over the past four years
• I proactively monitor wireless usage levels to enable effective management of company wireless spend.
• I maintain an accurate wireless inventory and document related processes via One Note.
• I maintain and update user profiles as needed in telecom expense management (TEMs) system, including users, physical location and GL coding.
• I provide monthly allocation report - sent within first week of month.
• React to feedback including by not limited to: changing allocations and perhaps investigation into why charges affected specific users
• I provide a Zero usage report - sent within the first week of the month every quarter
• React to feedback including by not limited to: requests to deactivate lines
• I provide monthly audit recommendations from growing mobile trends

Mobile Device Management (MDM)

• I created, configured, and documented the Supervised profile via Microsoft Intune in communication with Apple DEP to require employees to use company credentials (from Active directory) to enroll devices. This creates a more secure mobile environment allowing for company data be stored only in company approved apps and accessed only by active employees. This is also will override Activation lock and prohibit some features to comply with company policies.
• I configured Microsoft Intune App catalog for required apps (Windows, Android, and Apple)
• I created all documentation to support Microsoft apps that communicate to the Intune portal and provide support to IT and the end user community.
• I created, configured, and documented the Supervised profile via Apple configurator and Apple configurator 2 to override Activation lock and prohibit some features to comply with company policies and point enrollment to Air watch MDM
• I configured Air watch App catalog for required apps (Windows, Android, and Apple)
• Admin for Air watch (MDM) account creation and deployment

Wireless Project Management

• Provide IT support nationally throughout America, Canada and some of the greater UK area.
• Maintaining user access in various applications such as Oracle and Hyperion.
• Troubleshooting issues of mobile customers, and customers using VPN as well as Windows mobile 6 on handheld scan guns. Provide complete coverage for all applications used by customers such as MS Office, Windows XP/7.
• Training new employees to support all areas.
• Troubleshoot/repair and create/ delete accounts by using tools such as: Active Directory, Exchange Task, remote desktop tools, and other diagnostic software.
• Document all issues and resolutions within Uni-center service desk and Knowledge base in One Note.
• Wrote employee termination process for all companies under the Viad Corp umbrella in 2007 and continued to refine process to incorporate additions of new companies even after becoming the below position.
• Assist end users while on call over weekend/holiday hours when needed. Minimum of every 6-7 weeks. After consolidation every 4 weeks.

User Administration-Terminations

• I created and documented all termination processes for terminated employees for all companies under Viad Corp. umbrella US, Canada, Germany, UK, and UAE.
• I maintain and complete purge user forms of terminated employees for all companies under Viad Corp. umbrella US, Canada, Germany, UK, and UAE
• I maintain termination process to stay in scope with SOX policy.
• Trained and released the termination process to new User administration team March 2014

Computer Electronics, Associate of Science

September 2001 - May 2003

High Tech/Anthem Institute, Phoenix, Arizona

Studies focused in hardware assembly, as well as loading of software. Circuit analysis, circuit breadboarding, soldering, software testing of product and various troubleshooting scenarios.

Diploma, High school

August 1997 - June 2001

Ed W Clark High School, Las Vegas, Nevada

Studies focused on math and theatre