Brian R. Holcomb
Director of Operations at Centria Healthcare
Summary
Technical Skills
Access • CRM • Outlook • PowerPoint • SaaS • Salesforce • Sandata • Seagull
Symbility • Word • Workday • Xactimate
Experience
Director of Operations
Centria Healthcare
Currently responsible for growth and expansion efforts of ABA Therapy in Oregon, Utah and Washington markets, increasing and capturing market share, and delivering community awareness of the programs offered by Centria.
- Working alongside the CEO on tripling revenue generation in under 2 years with Centria.
- Designed and executed growth strategy resulting in a 1000% increase in client acquisition.
- Negotiated contracts with both Private Insurance Carriers and State Medicaid Agencies.
- Increased staff resources capable of providing ABA Therapy services 500% in 6 months.
Business Manager
American Automobile Association NCNU
Recruited to help launch a new Business Manager program in Utah for the AAA. Primary areas of responsibility were to increase sales of membership, personal lines insurance, and travel to new and existing members of the Club.
- Consistently delivered 5 - 10% year over year revenue and profitability growth across my geographic footprint that included Northern Utah.
- Created a culture change resulting in promotions of 5 sales and service professionals.
- Negotiated marketing relationship with Utah Jazz, Real Salt Lake, and several other area businesses resulting in extensive awareness and sales growth.
- Key panel advisor on all quality assurance standards set forth by the Club during tenure.
Property Claims Supervisor
Farmers Insurance Group
Recruited by a business colleague to help redefine and improve culture and performance shortcomings within the greater Southern Nevada geography.
- Instrumental in the development of Property Claims Adjusters to ensure quality and performance measures were being met and exceeded.
- Increased adjuster productivity and performance by 300% in under 2 years.
- Advised on all area large loss claims ensuring prompt resolution and payout.
- Upon departure area file quality scored 100% and client satisfaction scored 94%
Branch Manager
U.S. Bank NA
Recruited by a former boss to make drastic performance improvements in 3 local area
Branches that were consistently under-performing.
- Redefined the culture leading to 7% year over year growth in deposits.
- Established business relationships with casinos, dealerships, and local businesses.
- Negotiated the sale of over $10 million in personal and business loans.
- Improved compliance to 100% quality rating based on FDIC standards and regulations.