Beverly Tyrrell

Senior Director, Human Resources, Talent Acquisition, Patra Corporation

Managed the entire recruiting process, partnered with cross functional hiring managers to ensure a positive candidate experience in branding and recruiting for all positions, operations and performance management.

• Oversees deployment of new HR systems and processes, developed or acquired at Division level.
• Liaison between headquarters and local office management for employee relations and operations.
• Established a creative and engaging culture by budgeting, planning and implementing team events.
• Oversees entry level positions with hiring manager’s interviews and review of candidates.’
• Defined position and talent requirements in developing written job descriptions.
• Managed internal and external relationships and social media posting and presence, contracts, vendors, marketing, job boards, testing solutions, compensation and follow-up for all hiring needs.
• Managed all facets of ATS system to ensure accuracy of job requisitions, postings, and hiring process.
• Advised and collaborated with marketing and recruitment companies on positions.

Senior Director US Operations, Patra Corporation 2013- 2016

Managed, planned, directed, monitored, coordinated, facilitated and controlled all aspects of small accounts, all service (SAMS), relationships, staff, budgets, margins, all onboarding and IT needs, recruiting/training & mentoring.

• Created, modified, and developed workflow documentation for onshore and offshore staff.
• Managed, hired, and trained onshore and offshore staff and set up structure for growth with SAMS team.
• Reviewed and analyzed completion of work, data, and reports along with identifying new improvements.
• Facilitated, advised, and collaborated in sales process for SAMS to new and existing clients.
• Provided leadership and partnered with senior Leaders to drive programs on employee and leader life cycle.

Director, Client Services and Implementation 2012 - 2013

Managed, planned, coordinated and facilitated implementation of services and processes for new and existing insurance agency clients. Managed communication with clients and staff, outlined timelines and implementation processes, reviewed and analyzed work completed, data, and reports. Developed workflow documentation.

• Advised and collaborated with IT staff in setting up requirements for both staff and clients.
• Interviewed, hired, managed, trained and mentored onshore and offshore staff.
• Defined change management strategy, advised and facilitated sales to ensure client satisfaction.

Project Manager, Wells Fargo Insurance via Newpoint Resources, LLC 2010 - 2012

Planned and facilitated onsite implementation planning with local site manager and key business leads. Created and maintained overall site implementation project plan and tracked project/site tasks against plan.

• Coordinated site specific business requirements and tracked activities for completion, production setup, validation including data conversion from legacy system to the new system.
• Developed project communications, test, contingency, back out and manual data entry plans.
• Coordinated validation of trial and final runs of data conversion with assigned BSA.
• Planned, lead, and tracked user testing and any needs for customizations.
• Managed communication between site staff and project team including project management, subject matter experts, technical, support, and quality assurance team members.
• Facilitated post implementation surveys, project implementation reviews and integrated learning from feedback and lessons learned for continual process improvement.

USI Insurance Services, a Goldman-Sach Capital Partner Company, 2001- 2010

Vice President – Regional Trainer and Senior Project Manager, (West Coast Region) 2007 - 2010

Managed and coordinated projects, acquisitions and implementations through all stages of implementation.

• Developed, managed and implemented training to staff and producers on client management software, prospecting software, workflows, risk management, Outlook, Windows, and others.
• Managed, implemented and monitored outsourcing to third party including developing workflows, setting up processes and coordinating resources.
• Managed, trained and coordinated sales software training with CEO, CFO and sales managers.
• Involvement in recruiting increased the company's diverse population by 6% from 2012 – 2013.

Program Coordinator and West Coast Regional Trainer, (West Coast Region) 2004 - 2007

Developed, implemented and managed region training for workflows, risk management, client management software, lotus notes, systems, worked with Presidents, CFOs, managers and IT to ensure client satisfaction.

Professional Liability Department, (Architects, Engineers and Accountants) 2001 - 2004

Managed all aspects of department including client relations, established a central knowledge base, managed system conversions, developed, and implemented all department training, researched and offered solutions.