Benjamin Bird

Launched Tesla’s subcontracted energy product installation program in seven states, the U.S. Virgin Islands and Puerto Rico.

• Onboarded and maintained relationships with 15 Certified Installer organizations.
• Served as the primary communication channel between Tesla Designers and installers in the field relaying information on site surveys, plan sets, permits, interconnection and inspections.
• Managed a diverse pipeline with as many as 100+ residential Tesla Powerwall projects in various stages of development.
• Coordinated 30+ subcontracted residential Powerwall and solar photovoltaic projects as part of the restoration effort in Puerto Rico following Hurricane Maria.

Expanded Tesla’s Destination Charging program to a 22-state region throughout the Southeastern and Midwestern United States.

• Maintained a greater than 25% year-over-year growth rate culminating in the installation of 600+ new electric vehicle charging sites over a three-year tenure.
• Qualified and selected desirable locations in target markets while working with property owners to educate them on the benefits of electric vehicle charging.
• Trained local Facilities Engineers and Electricians to assess existing electrical capacity and select proper equipment siting.

Tesla’s brand relationship program at both the company’s Tampa and Orlando Service Centers.

• Managed local delivery pipelines, scheduling volumes and actively set individual and team targets for the Orlando and Tampa programs.
• Worked collaboratively between the Sales and Service Teams to ensure that customer needs were appropriately addressed.
• Consistently maintained a customer satisfaction rating of greater than 90% across both teams.

Expanded Tesla’s brand relationship program in Tampa while simultaneously arranging the launch of operations in Orlando.

• Actively hired, trained and developed vehicle orientation and delivery specialists for Tampa and Orlando.
• Exhibited a high retention rate with 91% of new customers expressing that they would purchase another Tesla based on their delivery experience.
• Directed inbound and outbound vehicle logistics operations including vehicle receipt processing, lot management, detailing, and charging.

Launched brand relationship programs in three markets while delivering the first Tesla Model S sedans ever produced to reservation holders.

• Established Tesla’s personal delivery program in Costa Mesa, CA and Ft. Lauderdale, FL.
• Assisted with the setup of the Tampa Service Center as the market’s first hire.
• Personally educated over 150 new Tesla customers on vehicle use and charging through in-person demonstrations.