BENITO ZARZUELA

Ambassador and partnership builder. Built relationships establishing rapport providing quick turnaround response time to issues shifting client perception and significantly increasing satisfaction of largest and most strategic customers. Detect key updates, gain insight into future expansion and new referrals. Collaboration with cross-functional leaders to ensure timely and proper resolution of customer issues.

Led district of 23 retail offices, brick & mortar, seasonal kiosks, delegated among 7 Team Leader direct reports; recruited candidates, identified future office leaders and instructors, coached, trained following SOPs, performance management.

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Led leaders, ensured healthy EBITDA, surpassed revenue targets, grew customer base, developed new opportunities. Managed teams to optimize productivity, and profitability, and led culture to be client focused to increase client retention and satisfaction.

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Accelerated business growth through strategic business plan, marketing, outbound campaigns, LinkedIn and FB for growth.

$10M in P&L, $36M C&CA destination sales. Design strategic account plans to pursue opportunities in multiple industries, generated sales growth in automation solutions with energy efficiency and reliability. Grew business with Integrated Customer engagement selling.

Resolved grievances using escalation protocol to address member needs, educated members on inquiries, ensured compliance.

Contact local resale companies, managed entire line of Whirlpool products, evaluate balance of floor distribution, trained staff on promotions and offers, SaaS consultative sales to local public sector, Enterprise as well as SMB markets with solutions & proposals

Contact and meet with UBS and Oriental Group's sales associates to include life insurance in portfolio, employment opportunity promoter through federal Workplace Investment Act. Helped diverse individuals to find jobs using tools and training provided.

Met IPG, PSG and TSG sales goals, improved partner relationships, sales performance, branding, successfully exceeded targets, managed partners, improved engagement, product knowledge, business development with local telecom companies and mobile device partners.

Improved partner sales, pipeline management disciplines, met needs, engagement and satisfaction, and coached resellers to incorporate Microsoft partner program. Pivotal product launches across Caribbean & Central America region to reseller channel and end-user clients.

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