Batu Pay
Resort Manager
Vietnam
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Profile:
Summary
I have been in the hospitality industry over 20 years. Worked in 4 continents. America, Asia, Europe and Middle East.
Experience
2019
Apr
-
2020
May
Resort Manager
Minor Hotel Group / Vietnam
• Achieved the 98% of the Budgeted GOP of the year 2019.
• Achieved the Targeted Guest satisfaction result of 93%
• Targeted NPS was 54% achieved 57%
• Prepared the 2020 Budget with GM.
2017
Dec
-
2019
Apr
EAM / Hotel manager
Minor Hotel group / Qatar
Reporting the GM.
• Successful opening of the First Tivoli Brand
Outside of Portugal / Brazil.
• Ranked in top 5 hotels in Doha on Trip Advisor
By Feb 2019.
• Over- Achieved NPS & GRI targets by end of 2018.
2014
May
-
2016
Mar
EAM
Hyatt International / Qatar
Reporting the GM.
• Achieved 1 Million USD more than
budgeted F&B Revenue.
• Increased the Guest satisfaction by 2%
• Achieved the Highest Ramadan Revenue
Since the 2010.
2012
Dec
-
2014
Apr
DOFB
Hyatt international / Warsaw / Poland
In Charge of the whole F&B service team.
• Preparing the F&B department budget
and Day to day forecast.
• Coordinating the F&B marketing, promotions and implementation.
• Training service standards, hygienic standards and F&B Knowledge.
• Monitoring the F&B Cost
• Planning to achieve the targets of the hotel revenue.
• Increasing the standard of Service
Education
1996
-
2000
City University of New York
Bachelor of Science in Hospitality Management
1993
-
1996
La Guardia Com. College
Applied science in Business Mng
1987
-
1990
Uskidar Burhan Felek Lisesi
High School
Skills
