Athanas Mwamburi

Provide technology/technical support for small and medium enterprises (largely non-profit) including IT health assessment, systems configuration, installation of hardware and software, data protection, wireless/cable networking and problem diagnosis and resolution according to established priority guidelines. Drive SMEs towards Cloud Solutions as a Trusted IT Advisor.

Provide high-level experienced service installing/supporting Windows, Windows Servers and Office 365 while implementing/supporting various security solutions and two key document management systems – iManage and Worldox. Be the confident, well-spoken, hard-working, highly organized Engineer with solid technical skills and experience in building relationships with customers.

Facilitated and administered ITIL-based product service support. Fostered communication and productive relationships with product support, team members and other stakeholders globally. Handled escalated customer cases unresolved at previous tiers and trained junior support engineers in data protection products technology.

Provided technical support services to over 1600 internal and external clients globally. Deployed, configured, and troubleshot hardware, software, and services. Assumed leadership role as Macintosh lead systems analyst. Performed problem resolution, cause-analysis, and systems integration in line with existing AIR global infrastructure while providing training and coaching to other junior IT staff.

Oversaw, designed and deployed IT solutions for clients. Composed project briefings with clients and formalized system documentation for local and international clients. Key duty was to determine the impact of emerging technologies and its integration on existing architectures across legacy IT Systems.