Astrid Hyland

• Maintained front desk area, serving as first point of contact to visitors and employees at multiple Nike buildings- responding to telephone and in-person requests for information
• Kept organized log book of incoming and outgoing packages, expense checks and travel documents using Excel and Word documents for templates and calculations of items.
• Managed organization and inventory of front desk supplies, placing requests for restock as necessary.

• Built personal business by providing excellent product knowledge of store inventory by using key listening skills while also anticipating the customer’s need.
• Communicated with customers daily through phone and email to drive trips to the store- inviting them to new events within the store, providing information regarding their status as top-level shoppers and informing them of new product relating to their prior purchases.
• Closely followed current fashion trends while also looking forward to new styles and product offering.

• Aided in merchandising the sales floor each week to increase traffic and profitability by arranging new product and existing product in exciting ways.
• Reported to managers regarding items that were top sellers and those that were less popular, helped in determining which product to order for restock and choosing new product to request from regional buying team.
• Demonstrated product knowledge and listening skills to help maintain a low rate of returns and exchanges for the department.

• Wrote weekly posts regarding student fashion and styling in relation to current fashion trends and university events, utilizing “street style” photography.
• Built a strong social media presence on Facebook, Twitter and Pinterest from posting articles and relevant posts regarding fashion and current events.