Aramis V. Middleton

• Perform quarterly facility and operational audits involving personal and organizational assessments for all lines of business

• Develop, implement and manage Local Emergency Response Plans (LERP) for station facilities

• Analyze and investigate injury reports, non-conformance reports, safety observations and near misses

• Prepare and manage the California Environmental Reporting System (CERS) profile to assure yearly deadlines are met and compliance is upheld with the Los Angeles City Fire Department and the Occupational Safety Health Administration

• Guarantee staff and employees are in compliance with Swissport International (SPI) requirements, and all training records and reports remain current for all lines of business

• Facilitate workshops, meetings, demonstrations and conferences whilst preparing presentations, instructional training material comprising of handbooks and online tutorials

• Tour other stations to support and educate new and present employees and staff

• Manage station's safety procedures and practices by way of weekly-monthly audits and meetings

• Track weekly performance and monitor progress

• Coordinate, schedule and deliver individual and group instructional training which includes follow up testing, evaluations and process development

• Provide administrative support to the Learning and Development department

• Provide training and operational support during initial station set-ups

• Design user manuals for various computer applications and software

• Execute weekly audits to validate all mandatory practices are understood and followed

• Weekly examine Cargo iQ scores to confirm the required quality standards are met

• Point of contact for key account customers

• Meet deadlines for time sensitive cargo and customers

• Oversee and train incoming staff

• Promote and sell company business to increase flight revenue

• Support sales executives and customers with creating and modifying airline cargo bookings

• Organize and oversee daily staff briefings

• Perform daily facility audits to ensure the proper stowage of hazardous materials and other dangerous goods

• Support other stations in certifying both warehouse and office procedures meet airline and airport regulations and all staff are accurately skilled

• Aid with cargo and document acceptance, pick-ups, releases and collection of monies

• Manage the operation of various accounts

• Answer and direct telephone calls

• Meet inbound flights and observe the cargo loading of export flights to guarantee the process is performed in a timely manner

• Dangerous Goods acceptance, document and freight acceptance on warehouse docks which includes forklift operation and cargo screening

2006 - 2008 Musicians Institute of Hollywood Hollywood, CA

• Received Associates of Arts in Vocal Studies with a minor in Music Business

2000 - 2004 Westchester Senior High School Los Angeles, CA

• High School Diploma

Interests/Skills

• Exceptional written and oral communication skills

• Strong customer service and administrative skills

• Proficient in Microsoft Office programs including PowerPoint, Excel, Word, Outlook and Access and Adobe Photoshop.