Anna Gorbunova

Responsible for developing, delivering and assessing training and learning resources that support the organization’s four key objectives: accelerating unit growth, delivering a 360-degree guest experience, building an efficient enterprise and inspiring a people + performance culture. Play a key role in influencing stakeholders and impacting the brand’s guest experience and sales by providing targeted comprehensive training programs, leadership development workshops, in-center coaching andon-going support to 700+ centers across the EWC network.

• Act as a subject matter expert to Franchise Business Consultants and ensure network and regional training needs and objectives align with current business standards and processes.
• Monitor and evaluate effectiveness of policies, practices, training programs, instructor and materials to support the creation of resources that reinforce the development of participant’s competencies and performance expectations. Supported the development of alternative training methods if expected improvements are not seen.
• Coordinate, conduct and facilitate new center openings, Train the Trainer certifications, onboarding programs, live virtual trainings, workshops and other organizational strategic that influence behaviors and impact the key drivers of the business.
• Measure, analyze and evaluate progress of individual and team effectiveness. Create personalized development plans and establish team succession plans to ensure development of skill sets and abilities that drives center revenue and maintain the highest level of service quality.

Provided coaching and support to 33% of the EWC network, composed of 10 regions and 288 centers. Elevated and empowered Center Managers, District Managers, Multi-Unit Franchisees, Regional Coaches and Area Representatives in applying the principles of a learning organization to accelerate development and improve individual and team performance while upholding EWC’s values and vision. Role dissolved during organizational restructure.

Please reference description below as I worked for this employer on two separate occasions.

Passionate Spa Director of a growing membership-based franchise offering expensive knowledge and experience in a highly competitive market. Skilled in managing and operating a high-volume spa from start-up to sale while overcoming many challenges to ensure sustainable growth. Expert in providing guests with the luxury spa experience at an affordable price point focused on high quality services and results driven experiences.

Energetic Salon Manager with strong industry experience driven to cut company costs and increase company revenue through innovative management techniques. Hard-working and reliable with excellent written, oral and interpersonal communication skills. Proficient in turning underperforming stylists into high performing and successful professionals.

• Assisted in hiring and recruiting efforts, team leadership and development, sales coaching, inventory management, policy and program development and guest relations for two locations with 25+ employees.