Ann Telford

Reviewed existing Service Delivery Model (SDM) and created new SDM process to incorporate current industry best practices.

* Ensured that new SDM process complies with government audit guidelines.

* Interviewed stakeholders to determine existing process gaps and inefficiencies.

* Reviewed industry best practices and make recommendations for improvements.

Worked as part of the project team to move EU operations from legacy systems to Global SAP.

* Assisted with determination of data conversion needed from legacy systems to Global SAP.

* Determined data needs for conversion from multiple legacy systems to Global SAP.

* Created files with table names and fields for conversion data.

* Created Visio diagrams to show to be processes.

* Reviewed processes to determine fit/gap for processes.

Collaborated with management to design processes to track defects, set policies and establish best practices for data entry and management. Also worked with IT, both on-shore and off-shore, associates to identify solutions to defects found in the testing process. Maintained Quality Center for testing control and reporting.

* Served as testing coordinator for the upgrade the customer's RDF demand forecasting tool, allowing for more accurate demand planning and ordering activities which predicts consumer demand for retail, in this case grocery purchases.

* Trained departmental employees on writing test scripts to ensure they covered all business requirements and design specifications for both Integrated Testing and User Acceptance Testing.

* Loaded completed test scripts into automated HP Quality Center for use by testers.

* Tracked issues encountered during testing and ensured that all issues were resolved within the agreed to turnaround time by developers and business users.

* Developed process for updating Computer Assisted Ordering (CAO) and created daily reports to management tracking defects in Computer Assisted Ordering items.

* Worked with users to determine best practices for maintaining item master data and created daily reports of issues surrounding mismatches of item data.

* Made recommendations for further store personnel training to include overall data purpose, use and needs reasons.

Led a team of seven employees to roll out new inventory management system. Trained employees on the process, provided onboarding training as well as overall business knowledge for several of the employees who were new to the job market.

* Implement new secondary storage equipment installation, allowing for automated replenishment of high volume items in the auxiliary supply. Items that are frequently used, but not at a high volume, are tracked via a Kanban inventory that provides a visual reorder point for the person stocking the auxiliary storerooms.

* Established new inventory levels to leverage new storage techniques, reducing the need for personnel to work manually and make multiple trips, one to take inventory, one to deliver inventory.

* On the second day of employment, provided an overview to warehouse personnel and floor personnel to explain how the new system would work.

Worked on various Global Process Improvements projects, creating documentation for new processes (e.g. updated procedures and flow diagrams). Attended Global Process Improvement group meetings. Managed Small Quantity Fulfillment Program. Submitted monthly inventory for scrap inventory at distribution centers.

* Served as EDI Coordinator for the business.

* Submitted process improvements for the Small Quantity Fulfillment Program to streamline and simplify original

process format Primary intended impact was to have a beginning and end date for each material added to the table, allowing for more proactive maintenance to add and remove items from the program.

* Also submitted a proposal to train all personnel in the program, eligible items and use of the table. Previously, marketers had submitted multiple materials that were not eligible for the program.

* Gathered requirements for scrap process, Small Quantity Fulfillment Program process issues and order entry

issues arising from existing functionality.

* Proposed changes to EDI Inventory customers regarding the existing 846 Inventory Feed.

* Brought two EDI partners on-board to test changes for 846 Inventory Feed.

* Completed Six Sigma Green Belt training.

* Selected to attend conference for new company leaders.