ANGUS C. McINDOE

I provide invaluable advice to restaurant professionals of every stripe -- from industry newcomers requiring start-up guidance to seasoned veterans seeking fresh perspective -- and help them achieve industry success.

• Conceptualized, secured financing for, opened, and subsequently managed through active participation in all aspects of the operation.

• Developed a highly-motivated staff of exceptional team players by designing a detailed, operation-specific training program and employing hands-on, skill-building instruction techniques.

• Achieved the first perfect (100%) DHMH inspection score ever awarded in our NYC zip code through one-on-one training and task-specific workplace demonstrations with all employees in every department.

• Established and maintained an advanced bookkeeping and inventory system that improved reporting accuracy and increased profitability; saved $300K over 5 years in payroll costs alone; consistently secured food and beverage COGS of below 30% and 20% respectively.

• Developed a loyal, community customer base and consistently high standard of guest satisfaction by improving staff-training techniques and administering detailed employee instruction to produce an adept, coordinated FOH operation; cited by Zagat, The Observer, Wall St. Journal and New York Times.

• Accrued extensive knowledge of northern Italian cuisine and regional wines while performing multiple service and front of house duties.

• Studied fine dining service techniques in a comprehensive food beverage training program.