Andrew Solis

Escalation / Pre-sales Engineer

Chino Hills, CA

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Versatile, hardworking IT professional with over 10 years experience; driven to exceed expectations.
Passion and exceptional aptitude for working with computers. Skilled in troubleshooting and identifying procedures needed to maintain a reliable and efficient network to keep the organization running smoothly and profitably.
Knowledgeable in configuring networks to allow free exchange of data, custom applications and the computer power to process this information for authorized users and in setting up firewalls to protect proprietary information from outsiders.
Effective interpersonal skills; work well as a team member with people at all levels of an organization and of various cultures. Equally capable working independently.
Computer proficiency includes: Microsoft Office (Word, Excel, Outlook, Backup Protocol and Disaster Recovery)

2012 Mar - 2021 Oct

Served as Lead Escalation Engineer to resolve issues with GAL synchronization between local Active Directory forests, Microsoft 365 tenants, and partner Active Directory forests.
Executed as principal Pre-sales Engineer to deliver live product demonstrations of GAL synchronization software to enterprise organizations involved in MNA activities.
Responsible for architecting fully functional Active Directory Exfchange environments which have multiple trusts and synchronization configured with Microsoft 365 tenants.
Managed and responded to customer support queue ensuring SLA is met.
Consistently resolved the majority of support issues received by the support team.
Effectively and meticulously assisted domestic and international customers to resolve any and all issues they have with proprietary Exchange / Active Directory monitoring software.
Built and maintained rapport with clientele routinely receiving high praise from very satisfied customers.
Managed Azure Managed Office 365
Engaged in QA testing of proprietary software

2011 Sep - 2012 Mar

Efficiently worked with project managers, coordinating application migration efforts by submitting and tracking migration requests through Boeing ticketing system.
Entered and tracked tickets for server, application, database and web hosting migration requirements.
Routinely hosted meetings with various teams of project managers to document and maintain project records, ensuring data integrity.
Effectively coordinated risk management efforts by identifying, documenting and mitigating known risks.

2011 Sep - 2011 Sep

Managed project to restructure and implement new active directory design to include 122 sites in preparation of upgrade to Windows 7.
Made cost effective recommendations for more efficient management of active directory infrastructure.
Created group policy objects and linked them to their prospective organizational units.
Secured active directory infrastructure by setting administrative permissions.
Created administrative groups and added site administrators to their prospective organizational units.

2011 Apr - 2011 Sep

Provide a single point of contact for a network of 35,000 end users to report problems and assist to escalate service requests.
Respond quickly, receive calls, evaluate and provide solutions to problems.
Resolve technical problems by identifying and troubleshooting them.
Provide first level technical and IT support to medical staff for troubleshooting problems.
Solve end-user workstation problems by identifying them and applying the necessary fix.
Maintain strong relationship with end users, which helps provide better service.

2008 - 2011

1992 - 1994

1981 - 1984