Andrew Savitsky

Performed general customer strategy consulting for clients within the automotive, transportation, hospitality, and service industries. Also participated in firm initiatives surrounding employee wellness and customer data platform capabilities.

Assisted in launching the largest bank client in the Bank Loyalty sector. Participated in pre-launch activities, analyzed customer traffic, and customer feedback from various customer contact points (call center, website, and mobile application). Made recommendations to streamline both customer and agent processes. Presented data and analysis on day-to-day operations and unforeseen impacts to both internal and external stakeholders. Worked directly with the client before, during, and after the launch phases to address concerns and questions regarding migration procedures. Coordinated updates to internal knowledge bases and the resulting agent training.

Developed, launched, and managed customer experience management programs for several global hospitality companies including lifestyle/luxury/premium hotel brands, a large global airline and other travel centric businesses. Overarching tasks included hiring, training, and managing large consulting teams, creating training materials, developing standards, and assisting with programming on proprietary software. Day-to-day tasks included working with client teams, analyzing data, conducting consulting visits, and presenting to client stakeholders. Both domestic and global travel were required 100% of the time. Company formerly known as LRA Worldwide which was acquired in by Deloitte in June 2015.

Several years of pre-graduate general hotel operations experience across three properties while attending high school and university. Brands included Hilton Garden Inn and Renaissance Hotels (Marriott).