Andrea Sikes

Innovative fracturing service that places a high priority on putting their employees and safety first.

• Coordinated lodging accommodations for hundreds of employees across four fleets moving throughout the Permian Basin. Leveraged group rate discounts by establishing client relations with area hotels, saving the company around 30% in lodging costs per month.
• Identified the need for additional organization in the planning, provisioning, and execution of major events, including meetings, trade shows, and company parties resulting in the implementation of a more streamlined process by condensing these responsibilities into one role within the company. o Maintained daily duties to ensure maximum efficiency of office workflow.

Think Versatile is an innovative marketing and business consulting company that develops custom tools and solutions to achieve our client's goals and objectives.

• Performed research on clients' competitors' online presence and provided comparison analysis recommendations by generating quarterly industry market reports.

Gaming Network Solutions, LLC (GNS) is an Atlanta, Georgia-based gaming software developer and provider of online and mobile, social game applications, participating in the worldwide market for online gaming solutions.

• Established the core foundations of the Risk Management and Compliance Departments with a three-month due date for product launch.
• Strengthened company's business by leading implementation of optimal revenue, liability, and reconciliation reporting, as well as variable forecasting models using advanced Excel spreadsheets functions, including, VLOOKUPS, HOOKUPS, SUMIFS, and Pivot Tables.
• Implemented compliance procedures to establish secure verification protocols globally across US, Philippines, and Hong Kong offices resulting in the improvement of interdepartmental communications.
• Created new revenue streams through tracking Key Performance Indicators, pinpointing opportunities for business model pivots which were instrumental in refining business processes.

Global Merchant Solutions provides consulting in the design, development, and implementation of technical systems and e-commerce software, products and services for the credit/debit/secured/prepaid and stored value payment card market.

• Designed, developed, and coordinated all aspects of bank-issued credit/debit/prepaid cards which consisted of:
  • Branding, marketing, sale, and issuance of cards.
  • Consumer protections such as fraud prevention and detection, chargeback investigations.
  • Organizational security utilizing fraud prevention optimization and control, and compliance with Money Laundering rules, Anti-Terrorist Financing rules, Customer Due Diligence, and other regulations.
• Within the first six months of hire implemented recruitment, training, and management processes for both the Risk Management and Customer Service teams.
• Documented efficient procedural methods of standardizing and implementing interdepartmental operations, including but not limited to, establishing Risk Management and Compliance Triggers, User Acceptance Testing, and User Experience Design.

Management company that provided all-inclusive services to companies in the payment solutions sectors, principally in co-branded global credit/debit and prepaid cards.

• Account Verification Manager: March 2009- October 2010
  • Identified a lack of guidelines for KYC verification, lead development of a web-based document management portal, created standard operation procedures for Customer Due Diligence (CDD), leading to the founding and managing of an International Account Verification Department for analysis of client’s documentation and accounts and reducing ticket resolution time by 75%.
  • Assisted the Director and Legal Team with various large-scale fraud rings and F.B.I. investigations, as well as collaborating with the Executive Team and department leads to streamline cross functional processes improving detection criteria to prevent large scale account disruption while maintaining Anti-Money Laundering and Know Your Customer requirements.
• Customer Service and Risk Management Liaison: August 2007-March 2009
  • Orchestrated a multi-department procedural manual, including an escalation hierarchy, initiating open communication between marketing, technical, and operation departments resulting in increased efficiency of workflow.
  • Configured and shaped new position to meet the current needs of the company by mastering industry and product knowledge, leading to an expedited promotion to training responsibilities of new hires for the Risk Management and Customer Service departments.
  • Intercepted escalated issues or customer calls and effectively maintained client relationships satisfaction at varying levels of severity or account status.

• Stephen F. Austin State University: August 1998 to August 2002 o Bachelor Studies in Political Science: Focus in Comparative Politics/Minor in Marketing and Management