AMANDA BALETTI
Administrative Professional
Summary
I am a customer service professional with a strong background in executive administration. I have a versatile and vast experience from jobs ranging from sales to customer service to administration.
Experience
Tenant Services Coordinator
APF Properties / Philadelphia
- Provide full administrative support, including phone support, typing reports, filing and distribution of correspondence
Bartender/Event Planner
The Union League of Philadelphia / Philadelphia
- Coordinate with staff and management for event scheduling, planning, and preparation
- Assist staff with event set up and guest accommodations
- Maintain and update inventory on stock during and after all events
- Provide feedback on event details
- Constantly work in conjunction with members and staff on figuring out improvements on events to make them successful as possible
Executive Assistant to President
J&B Technical Sales Associates, Inc
Assisted President with daily administrative duties, including managing active calendar of appointments; compiling and completing expense reports; composing and preparing correspondence; arranging complex and detailed travel plans, itineraries and agendas and compiling documents for meetings
- Drafted reports, letters of solicitation, proposals and bids; prepared and coordinated oral and written communications with existing and potential principals.
- Gained and perfected proficiency and efficiency in all Windows Programs as well as Quicken
Store Manager
Simit & Smith / New York, NY
- Facilitated training of new staff hires for three different store locations in the Manhattan area
- Instructed front and back-of-house staff in company knowledge, service standards, and food and beverage operations
- Assisted regional director with implementing policies and processing payroll and other documents
- Responsible for hiring and co-training full service staffs of four stores in New York and New Jersey
- Assisted in store opening activities
- Provided individual training and coaching to staff
Assistant Clinic Director
Laser Cosmetica / New York, NY
Certified Laser Technician
- Began as laser technician, performing laser skin treatments on clients, as well as microdermabrasion, chemical peels, VelaShape® treatments, eMatrix® Sublative Rejuvenation, Zerona® circumferential fat reduction and sales
- Promoted to Assistant Clinic Director, and carried out the same duties, as well as worked beside clinic manager to promote even more sales as well as focus on sales, customer service and relations
- Set sales goals, schedule and assign tasks, boosted employee morale, and motivated team to reach aggressive sales and performance targets
- Managed my team of 4 technicians to rapidly adopt corporate initiatives and protocol changes
- Handle record-keeping, corporate reporting and day-to-day cash /credit management and reconciliation
- Sourced, interviewed, screened and selected prospective clients through telephone, internet, referrals, direct mail, and social networks for various clinics
- Developed and maintained a database and network of customers and potential customers
Product Development Coordinator -Jones New York, Nine West Knits, Anne Klein Knits
Jones Apparel Group / New York, NY
Participated in design conceptual and edit meetings and established seasonal "Time-In-Action" calendars, which included target dates to be followed by Product Development, Production and Sales teams, which enabled them to accurately prepare for Market Week
- Helped to ensure costs, quantities, and quality of fabric to be purchased for production that complies with the company's financial targets and product quality standards
Education
The General Assembly
Certification Program / HTML, CSS
Completed Certification Program in Front End Web Development
Northeastern University
Northeastern University, Boston, MA
September 2001 - March 2004
Skills
