Alissa Pierre
Client engagement specialist
Summary
SKILLS
Bilingual / Multilangual in French, Spanish, creole and English
Passionate about delivering success for customers embodies a customer- centric mindset and strives to deliver excellence at every opportunity. 2 years of relevant work experience in one or more of the following: customer success, customer service, HR, or management,
Experience
Client Engagement Specialist l
Fragomen, Del Rey, Bernsen & Loewy / Matawan, NJ
●Collaborate with various internal teams (IT, Client Services, Legal, Finance) on client implementations.
● Assist with process documentation, systems and process improvement initiatives (i.e. process flows), and ad hoc projects as needed.
● Troubleshoot client issues during onboarding process
●Participate on implementation calls and partner with the Senior Manager and Team Leads on assigned New Client Onboardings
●Act as the main point of contact in the Americas region for requirements or functional related process questions for client and legal team stakeholders
● Manage the formation of client cases and questionnaires for new and existing clients being onboarded into the firm.
●Aid with the ongoing development, implementation, monitoring and maintenance of client benchmark reports to ensure client success throughout onboarding process.
●Provide timely, accurate, and efficient guidance for new client initiations of case requests in Connect system
.• Develop and update initiation protocols for each client according to defined procedure.
Customer success & HR Rotational Intern
VERIZON / Moorestown, NJ
Developing success plans for customers that outline their critical success factors, metrics for success, and potential issues, and provide recommendations
● Work with Account/Channel Managers to build and execute annual Success
Plans for his/her accounts
● Coach & train 40+ HR professionals on new 5G program details resulting in United States an increased efficiency of 76% (decreased average onboarding time from 2-3 weeks to( 7-8days).
● Research market trends for target audience to organize X-Y events for the promotion of 5g.
● Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our products and Keeping customers informed of process and procedural changes
● Manage customer inquiries & complaints efficiently, resolving all objections and closing sales as needed resulting closing 18-25 deals on a target of 15 on a weekly basis.
● Strong knowledge of business process (Talent Management, Sales, Marketing, Service, Support)
Resident assistant
Monroe college / New Rochelle, NY
Managed and fostered the development of 45+ strong student relationships to
ensure that safety and security measures were met and reduced risk
compliance
● Managed and budgeted funds for renovation projects, building
improvements, and social events.
● Organized and implemented on-campus events to increase camaraderie
resulting in 80% floor attendance.
● Managed building administrative duties: room transfers, incidents reports,
and maintenance reports
● Interviewed and trained incoming RAs and SOPs on job duties
Resident Assistant
MONROE COLLEGE / New Rochelle, NY
Managed and fostered development of 45+ strong student relationships to ensure that safety and security measures were met and reduced risk compliance.
● Managed and budgeted funds for renovation projects, building improvements, and social events.
● Organized and implemented on-campus events to increase camaraderie resulting in 80% floor attendance.
● Managed building administrative duties: room transfers, incidents reports, and maintenance reports
● Interviewed and trained incoming RAs and SOPs on job duties
Education
Monroe College
Bachelor of Arts in Business Administration, Business Administration
Bachelor of Arts in Business Administration, Monroe College April 2018 to May 2022
● President’s Honor List 2018-2020
● Division 1 NJCAA Basketball 2018 - 2020
● Career Ambassador Club 2018-2021
