ALEX KROYTOR

- Develop, implement, and support the Media and Technology Services communications strategy in-line with business objectives for department, company-wide, and external communications.

- Serve as a trusted communications adviser for the CTO and senior leadership on communications policies, protocols, guidelines, and best practices.

- Partner with PMO leads to offer in-depth project management support to internal teams utilizing Agile methodologies.

- Write, edit, and publish content for intranet and company blog while fostering collaboration among content creators.

- Design, plan, and deliver strategic events for employee career development, engagement, team-building, leadership updates, and morale-boosting.

- Liaise with international communications partners focusing on the end-user to ensure site-needs, strategy, and culture are included in decision making when communicating with multiple sites.

- Partnered with leaders across the organization to write and distribute internal communications increasing associate engagement, awareness, and adoption of business initiatives.

- Liaised with Organizational Change Management team to provide communications and roll-out support on 18 business transformation initiatives impacting both the consumer and business.

- Designed and implemented communications best practices to maintain an enterprise wide communications strategy and methods of measuring communications quality and effectiveness.

- Cultivated and managed collaborative relationships with stakeholders, senior leaders and cross-functional partners.

- Provided communications support by writing talking points and developing presentations for senior executive forums including town halls, leadership and media briefings and team meetings.

- Planned and executed various corporate associate engagement and recognition events.

- Evaluated, crafted, and approved over 220 communications yearly related to company wide initiatives and technology projects by developing and executing a communications strategy for key media contacts, clients, and associates.

- Managed Global Business and Technology Solutions employee intranet portal by collaborating with service providers and key stakeholders to ensure content is accurate and accessible.

- Established and maintained calendar of all communications past and present.

- Planned and executed over 26 engagement and career development events per year, led by the CIO and senior leaders, providing comprehensive logistic support for key stakeholders, hosts, planning team, and 500 – 5,000 guests.

- Coordinated and delivered technology expos at various Global Business and Technology Solutions events and Tech Days at multiple Prudential locations.

- Led communications and registration teams for semiannual Marketing Summit and served on planning committee for annual Quality Assurance Forum.

- Organized and maintained client records to ensure confidentiality and the expedited retrieval of information in accordance with privacy standards.

- Supervised Long Term Disability file assignment consistent with established standards, processed vendor invoices, and completed Customer Service assignments and Core Outreaches to clients.

- Successfully monitored queue count / aging of cases while maintaining high quality productivity.

- Created detailed help guides for new systems and served on testing council for quality assurance testing of new software/processes.

- Sustained professional and technical knowledge by attending educational workshops, reviewed professional publications, established personal networks and participated in professional societies.

- Obtained vital information and dispatched appropriate responders. Provided technical troubleshooting.