ALAN HAGERMAN

* Delivered vCIO/vCTO consulting services to small and mid-sized businesses and nonprofits across the Hampton Roads region, providing IT strategy and digital transformation planning.

* Provided Tier 2 engineering support for a regional managed services provider (MSP), resolving escalated technical issues and ensuring SLAs were consistently met.

* Led cross-functional IT projects, overseeing budgets, timelines, and stakeholder communication to deliver solutions on time and within scope.

* Negotiated vendor contracts and managed third-party relationships to optimize cost and performance.

* Integrated third-party hardware and software solutions for patch management, endpoint security, and antivirus protection to strengthen client operations.

* Designed and deployed Alexa voice applications, supporting innovation in the process.

* Advised clients across industries on technology best practices and customer success strategies to drive adoption and satisfaction levels.

* Mentored technology startups, supporting regional innovation ecosystems and guiding early-stage businesses on infrastructure, scalability, and go-to-market strategies.

* Led infrastructure operations across AWS, Azure, Google Cloud, and two global data centers supporting over 700+ Ubuntu and Windows servers, ensuring high availability and performance.

* Managed and mentored a global CloudOps engineering team, driving cross-functional and operational excellence.

* Implemented IaC using Terraform, significantly reducing manual provisioning, improving infrastructure consistency, and accelerating deployment timelines.

* Improved incident management by deploying PagerDuty to replace SMS group alerts and enhance response times.

* Acted as a technical liaison for customer-facing activities, including SLA reviews, infrastructure design consultations, and pre-sales engineering support.

* Seamlessly deployed Grafana and Prometheus for performance monitoring, achieving substantial cost savings vs. Datadog, and providing actionable dashboards to partners for service optimization.

* Served on the Security Incident Response Team, ensuring infrastructure compliance with SOC 2 via rigorous audit preparation and process documentation.

* Created and executed project plans for data center consolidation, cloud migration, and large-scale internal projects such as system-wide security patching and infrastructure modernization.

* Created and deployed a 24/7 scalable technology platform integrating cloud infrastructure, AI/ML models, and IoT video capture devices, transforming multi-source video into structured, monetizable data.

* Designed and maintained intentional IoT edge devices to initiate video processing pipelines by capturing and preprocessing data in real-time field environments.

* Led the architecture and management of cloud-native and hybrid cloud services using IaC across AWS and private cloud, handling 1B+ data points per day.

* Built a modular video processing pipeline featuring automated steps such as cropping, motion detection, scaling, and multi-stage AI inference, and custom video review workflows.

* Developed custom JavaScript/REACT web applications for intuitive video review, annotation, and user interaction.

* Managed global technical teams, including onshore and offshore engineers, ensuring productive collaboration.

* Engineered and maintained RESTful APIs using Python and Node.js, enabling secure access and management of video assets and platform operations.

* Implemented CI/CD pipelines using GitHub, leveraging Docker-based microservices to ensure standardized, scalable, and repeatable deployments.

* Directed the end-to-end technology strategy for a private SaaS-based ERP/CRM platform tailored to the foundation repair industry, including Android and iOS mobile app integrations.

* Oversaw all cloud infrastructure operations, managing VMWare clusters, Microsoft Windows Server environments, and Microsoft SQL Server clusters to ensure high availability and performance.

* Negotiated vendor contracts and led a successful infrastructure modernization project, reducing hosting costs by over 45% while improving scalability and security.

* Led cross-functional teams, including DevOps engineers, DBAs, offshore/onsite software developers, and customer success managers, leveraging Scrum and Kanban methodologies to accelerate delivery and improve user experience.

* Consolidated data from 140+ databases to establish enterprise data warehouses and business intelligence (BI) reporting pipelines, significantly improving data visibility and executive decision-making.

* Designed automated ETL onboarding/offboarding processes, reducing turnaround times from days to hours.

* Spearheaded the modernization of a 5K+ square-foot high-definition training center, upgrading core technologies to enhance internal education programs.

Earlier roles include technology leadership positions for entities including those in the healthcare sector, a DoD software contract, and an enterprise ERP product used by RCA and Fortune 500 companies.