Adam Abramson
Senior Customer Service Technician at Sound United
Summary
My tenure at Sound United has been characterized by adaptability and excellence. I have developed into a proficient generalist. The projects with which I am engaged require attention to detail, technical acumen, strong language skills, effective cross discipline communication and good time management skills.
Experience
Senior Customer Service Technician
Sound United / Owings Mills, MD
Current profile includes Web-Order Administrator and Digital Voice of the Company.
Web Administrator
Inspect every order for fraud for two websites totaling sales between 3 – 6 million dollars annually. Requires strong pattern recognition skills. Also responsible for continued ecommerce operations during a major system-software migration, necessitating excellent time management skills. Developed the ability to meet multiple deadlines while managing competing demands from both inside and outside of the organization.
Digital Voice
Trusted to act as the voice of the company on digital media, responding to negative reviews and answering questions on popular third-party web sites.
Senior Customer Service Tech
Answering hundreds of emails and phone calls per week, training, light repairs, quality assurance, and creating technical documents. I entered all product specifications on definitivetechnology.com v1.0. For v2.0 I was trusted to develop all fields and enter all corresponding product specifications. Additionally, responsible for data entry and document development detailing a variety of processes including repair, set up, troubleshooting, AV primers, and white papers.
Education
University of Baltimore
Environmental Sustainability and Human Ecology
Environmental Science Concentration. Graduated Magna Cum Laude, May 2018
Skills
