Aaron Graessley
Vendor relations representative
Summary
I am a highly motivated employee looking for employment that challenges me in the fields of problem solving, organization, and outside the box thinking. My current position has me in charge of 185 independent contractors ranging in fields from plumbers to HVAC. I am responsible for cost control and quality control for over 59,000 customers.I’ve been a trainer in both military and civilian sectors and have extensive knowledge in Microsoft word, Excel, Powerpoint and Microsoft outlook.
I am a 12 year Army veteran that has served on deployment under operation enduring freedom in a leadership role with up to 20 soldiers and 3 NCO’s directly reporting to me.
Experience
Vendor relations representative
Fidelity National Home Warranty / CONCORD
- My current positon has me maintaining a network of 195 independent contractors that work in electrical, plumbing, appliances and HVAC. I am in charge of procuring vendors and setting up service contracts to maintain the cost, quality and coverage of 59,000 clients we have in my region
- Managed a call center department with 48 representatives 3 assistant managers and 2 trainers
- Coordinate large projects with several departments to improve efficiency of work between vendors and our call center.
- Authorization assistant manager position with 16 people reporting directly to me.
- Coordinating with other coworkers to resolve customer concerns.
- Legal Litigation (BBB, Small Claim, Department of Insurance)
- Customer relations experience working with senior account executives to resolve complicated warranty issues.
- Service assistant manager position managing/training up to 12 representatives.
Squad leader
491st MP Co / GTMO
Deployment USAR, 491st MP Co Commander Cpt. Triplett
- MP Squad leader performing detention operations in support of operation Endearing Freedom
- Radio Show Co-host
Workers Comp sales rep
Rick Johnson Insurance / Martinez
Clerical work selling workers comp insurance to third party companies
Education
DVC
none / general studies
completed 60 semester units
San Ramon Valley High School
High School Diploma / General Studies
Skills
