ANASTASSIA ROGERS

Processing a high-volume of orders, which involves obtaining information such as product styles, color,

quantities requested, customer billing information and shipping specifications.Communicate brand

policies and processes to clients to ensure complete satisfaction.Possess organizational skills,

prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines.Report weekly, monthly, quarterly, and yearly on trends in customer

contacts, warranty data, and general service level performance.

● Oversee ALL EDI Activities; Purchase Orders, ASNS, Invoices and Chargebacks

● Release Orders to warehouse while ensuring smooth shipping for Ecommerce, Stores and Wholesale customers

● Work effectively with production and sales to make sure we are meeting projected target sales, monthly

budget, and supply demands.

Properly Coordinating vendors and freight forwarders to pick up goods before cancellation dates. Use

collected BOLS with manifest to audit Invoices. Researching and maintaining inventory, while communicating with sales for new purchase orders. Overseeing warehouse to properly execute in a

timely manner pick tickets/return authorization. Run Daily reports to meet monthly deadlines and report to stakeholders to address missed target.

● Coordinate and communicate with external parties to ensure acquisition and delivery of shipments

● Preparing shipping documentation, corresponding and maintaining filing all international documents

● Process EDI invoices, purchase orders ASNs. Factor register manual invoice.

Leading the team to meet daily production targets and to ensure world class customer service and quality product

remain the overarching focus.

KEY CONTRIBUTIONS:

● Examine Goods In and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming shipment.

● Confer or correspond with establishment representatives to rectify problems, damages, shortages, or nonconformance to specifications.

● Assess company and supplier product specifications to compare with customer requirements

Monitored production and managed the flow of communication and changes to factories, management and staff.

● Analyzed weekly production reports. Highlighted and anticipated issues

● Coordinated daily communication with offices and vendors tracking development and production statuses

● Identified appropriate size scales for purchased styles through proper analysis of demand and current

inventory positions

● Frequent visits to production company to ensure quality of goods and standards of production were being met

Provided customer service support to the organization by obtaining, analyzing and verifying the accuracy of order

information in a timely manner. Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

● Attract potential customers by answering product and service questions and by offering information about other products and services

● Receive, process and verify accuracy of customer orders utilizing the organizations's internal CRM/mainframe

systems and customer purchase orders.

● Provide timely feedback to the company regarding service failures or customer concerns.

Interviewed special guest, sponsors, and designers following up with them throughout the week of significant events

● Distribute daily event schedules

● Report to event coordinator

● Allure observers over to participate in events

Followed design plans created by corporate, in efforts of enhancing the aesthetic appeal of windows displays,

walkways, counters and in-store displays.

● Assist in replenishing merchandise on the selling floor and in wall units

● Actively involved in the receiving of new shipments, organizing stockrooms, tagging clothes and attaching

sensors

● Remain abreast of product information regarding fits, fabrics, sizes and current season trends in order to assist

with customers' needs

BACHELOR OF SCIENCE IN FASHION MARKETING AND MANAGEMENT

BERKELEY COLLEGE- COLLEGE OF BUSINESS NEWARK, NJ