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Director of Operations
Clubcorp
Suwanee, GA, United States
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Club Information Olde Atlanta Golf Club, located just north of Atlanta in Suwanee by way of GA-400, is the epitome of a course built upon wild and rugged terrain and then turned into a spectacular and playable golf course through masterful design. The course was built in 1993 by Master Architect - Arthur Hills. This course is popular among Atlanta and north Georgia golfers for many reasons which include, but are not limited to its varying terrain, dramatic changes in elevation and spectacular scenery.
Club Location Olde Atlanta Golf Club - Suwanee, GA 30024 US (Primary)
Organizational Unit ClubCorp -> Golf & Country Club
Category Club Operations
Job Type Full-time
Job Description
The Director of Operations reports directly to the General Manager and is a department head position. This position provides a unique, hands-on opportunity for candidates with strong operations experience, placing him/her in a role to learn the requisite skills to become a successful leader within the organization.
Key responsibilities of the Director of Operations includes maintaining exceptional Member relations and club facilities by creating a quality environment through staffing, programming, service operations and maintenance. S/he will develop aggressive sales, marketing and revenue plans and direct successful implementation working hand in hand with the General Manager.
The Director of Operations participates in preparing an annual financial budget and achieves these goals throughout the year through proper forecasting, cost controls, labor management and revenue generating programs.
S/he will also oversees all food service within the club, including the daily culinary operations through the Executive Chef and all catering events through the Private Events Director. This position will ensure that all mandated training programs are implemented and service standards are executed. S/He will be key in recruiting, selecting and developing a qualified staff of Employee Partners to understand the relationship between value, Member satisfaction and Member retention. Create and maintain an excellent work environment, centered upon teamwork and mutual respect and actively participate in Club events and gather feedback post-event.
The Director of Operations is an advocate and ambassador of STAR Service and understanding the critical role that Membership and exceeding expectations plays in the success of the operation.
Job Requirements
• College degree preferred
• 3 -5 years of management experience within private Club, hospitality, restaurant or hotel industry preferred
• Proven track record of team management, organizational and coaching skills
• Solid understanding of a la carte and banquet revenue generation
• Comprehensive knowledge of expense control as it relates to service payroll and the forecasting/budgeting of expenses
• Track record of consistently achieving financial results
• Strong technical literacy including Microsoft Word and Excel, payroll management and point of sale systems
• Diplomatic team player able to foster relationships with Members, employee partners and guests.
(Internal candidates should be Food & Beverage Service STAR certified)