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Director, Brand Advocate
Home Depot
Atlanta, GA, United States
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Position Description:
Position Purpose:
At HomeDepot.com, our award-winning e-Commerce team is blazing a trail of retail shopping innovation by leveraging cutting-edge technology with our 2,200+ store locations and a relentless focus on customer service. We have been named one of the world's most innovative companies and we are on a mission to provide the best interconnected shopping experience to our consumers. To do so, we need more dreamers, innovators and big thinkers passionate about re-imagining the future of retail. Interested in making history with us? If so, apply today to experience what it’s like to be a part of our HomeDepot.com team. Who knows? Your next big idea may just change the future of retail!
The primary purpose of this role is to develop and implement improved business processes and systems that advance Home Depot's Online Merchandising capabilities and eCommerce business. The Director, Brand Advocate must ensure that all projects are in alignment with the goals of the organization and use expertise in strategic thinking, process design and quantitative analysis to drive successful and major improvements in the merchandising capabilities. The Director, Brand Advocate must develop a tactical strategy for Home Depot's merchandising business processes that links to Home Depot's overall merchandising strategy. The Director, Brand Advocate will manage the development and delivery of new business processes and systems ensuring a comprehensive change management program including change readiness, stakeholder engagement, organizational alignment, communications and training. This position is responsible for developing strong partnerships with Merchants, Marketing, Online Merchandising Strategy & Operations, Experience Management & Optimization, Enterprise Item Data, Space Planning, Store Operations, Finance, Supply Chain, Technology and other groups as needed to ensure solutions meet needs of the organization. This individual provides direct and indirect leadership/management across a team of 120+ professionals and works closely with business partners to ensure organizational objectives are met. This role requires preparation and delivery of presentations and written documentation to all levels of the organization to communicate the various aspects of merchandising operations initiatives, including goals, timelines and detailed updates.
Major Tasks, Responsibilities and Key Accountabilities:
• 40% Uses independent thinking and judgment to identify and implement sustainable process improvements, organizational and systems enhancements that enable improved quality and efficiencies for Merchandising Operations.
• 20% Project Management - Lead cross functional projects ensuring that projects are on time, on budget, within scope and on target for successful implementation
• 20% Work across the organization to understand opportunities for business process improvement and how to better support Home Depot's stores and merchandising groups
• 20% Selects, develops and directs a high performing team
Nature and Scope:
• Reports to Vice President, Online Merchandising
• Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues - including selection, termination, performance appraisal and professional development of subordinates.
Environment:
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
• Typically requires overnight travel 20% to 50% of the time.
ESSENTIAL SKILLS:
Minimum Qualifications:
• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States
Education Required:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience:7 years
Physical Requirements:
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications:
• 10 plus years experience
• MBA preferred
• Hands on experience in leading significant change management initiatives in large, complex organizations
• Experience leading large teams from both a direct reporting and cross functional perspective
• Proven ability to gain alignment of peers and executives across business groups to support initiatives
• Retail experience preferred
Knowledge, Skills, Abilities and Competencies:
• Ability to work with business stakeholders to identify opportunities for process improvements and organize into initiatives that are prioritized based on business need and the delivery of other strategic initiatives across merchandising.
• Provide direction and leadership on all aspects of business process improvement efforts
• Expertise in designing, developing, and managing large cross functional projects which includes developing the communications strategies, stakeholder engagement, end user training programs, and driving relevant change management activities with the affected business partners both in and outside of merchandising
• Working knowledge of the technology project lifecycle and ability to partner with IT on large scale initiatives to lead the business team through requirements, design, construction, testing and deployment of solutions.
• Familiarity with the organizational change impacts of business process improvements and ERP systems
• General understanding of systems and processes that support merchandising as well as other related functional areas such as Supply Chain, Finance and Store Systems
• Strong presentation and group facilitation skills
• Ability to negotiate and influence others at all levels of the organization
• Ability to develop a structure and processes that support users post system implementations providing a high level of customer service
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.