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Associate Director, Quality Assurance
Crate & Barrel
Northbrook, IL, United States
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With over 130 store and warehouse locations and more than 7,500 associates across the U.S. and Canada, Crate and Barrel is a dynamic and growing multi-channel furniture and housewares retailer. So we can continue to help others love how they live in moments that matter, the iconic brand is looking for a driven and passionate professional to raise the bar and join our Sourcing department as an Associate Director, Quality Assurance, located in our Northbrook, IL corporate office.
• Develop and implement a global product regulatory and quality assurance program and manage the processes and procedures for all product categories and brands.
• Manage all aspects of the performance and development of a team consisting of quality assurance managers, quality assurance associates, product regulatory compliance managers, and product regulatory associates.
• Ensure product regulatory and quality assurance service levels and key performance indicators are met.
• Provide leadership and direction to the agent and supplier communities and validate agents and vendors programs and procedures to ensure the products we receive comply with our regulatory and quality requirements.
• Drive accountability in the area of quality and product compliance to our agent and supplier communities.
• Monitor customer returns, adjustments, and other data to lower returns due to quality and ensure product regulatory compliance.
• Manage company efforts related to product recalls and quality defects.
• Use data driven results to identify risk and improve supplier performance.
• Work closely with internal cross-functional departments (sourcing, buying, product design and development, supply chain, international operations) to implement company strategic goals and direction in order to make more effective business decisions.
• Develop and foster a work environment based on our company purpose and values (responsibility, results, creative and curious, driving results, etc). in an effort to maximize company sales growth and profitability.
• Possess a complete understanding of company systems, policies, and procedures.
• Support the company vision and goals, including applicable key performance indicators.
Required Skills
• 5+ years in the home furnishing industry managing quality and compliance programs
• Bachelor’s degree required
• Experience and in-depth knowledge of international manufacturing
• Experience in managing international product regulatory compliance programs preferred (US, Canada, Dubai, etc.)
• Experience with international product development or manufacturing (China, India, Vietnam, etc.)
• Experience in managing commercial grade programs
• Experience and in-depth knowledge regarding product regulatory compliance and quality assurance management system for the home furnishing industry
• Experience with packaging a plus
• Possess a through understanding of processes and procedures for vendor manufacturing and supply chain operations. International home furnishings experience preferred
• Maintain a knowledge of industry trends related to product design, developments, and regulatory requirements
• Analytically minded by using data to drive and improve results
• Knowledge of compliance efforts as it relates to Federal, State, and Provincial legal product quality and safety requirements
• Good reading, written and verbal language skills (English)
The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.