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Director, E-Commerce Customer
Acosta
Boise, ID, United States
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Overview
Responsible for improving the strategic online presence and driving e-commerce sales growth on behalf of Acosta clients at a specific retailer.com account. Each e-commerce Customer Director will represent multiple consumer packaged goods (CPG) manufacturers at a single multichannel (Brick & Click) retailer.
Responsibilities
• Build the new business model and creates growth plan and target, defining the capability and expanding influence as the business grows.
• Provide thought leadership to build out a new business model through effective communication of vision, active coaching, and personal development, while delivering exceptional results for assigned clients.
• Define guidelines and make recommendations based on leading industry practices tailored to customer needs.
• Coordinate and collect digital assets and execute plans.
• Establish strong integration into retailer e-commerce teams.
• Work alongside the traditional account teams and coordinates efforts with the brick and mortar teams.
• Maintain responsibility for implementing and fine-tuning the e-commerce strategy of the customer.
• Coach and mentor the e-commerce managers at other accounts.
• Provide consulting expertise, direction, and assistance to e-commerce managers.
• Advise on assortment to fit retailer strategy.
• Work with the manufacturer to prioritize digital shelf improvements.
• Surface promotional and marketing opportunities on site.
• Surface third-party media opportunities to enhance presence.
• Create cross-manufacturer merchandising opportunities.
• Advise on trade/marketing investment plan.
• Report results aligned with retailer capabilities.
Qualifications
• Seven years of experience in business, customer management, and customer development or similar function.
• Two to three years of e-commerce experience, preferably focused on multi-channel retailers, with a passion to drive e-commerce growth.
• Familiar with managing the digital shelf, updating content, creating online merchandising, promotional, and media plans.
• Product information manager (PIM), digital asset manager (DAM), and content management tools experience.
• Retailer-specific e-commerce capabilities and processes experience preferred.
• Plan, monitor, and manage departmental budgets
• Talented leader with the ability to direct internal and external associates in functional areas. Able to manage the selection, training, and performance of Acosta associates.
• Strong coordination and project management skills.
• Strong business communication and interpersonal skills with both internal and external workgroup.
Acosta Sales & Marketing is an Equal Opportunity Employer
DK10
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