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Director, Product Management -- Customer and Data Solutions
Walmart
San Bruno, CA, United States
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Position Description
What you'll do
The Walmart Global eCommerce team is responsible for building and enhancing the next generation global eCommerce capabilities for our rapidly expanding customer base. Given the unique scale, depth and breadth of Walmart’s product catalog and consumer data, many of our data and marketing technology solutions must be developed internally. This role will be responsible for setting up programs and processes to provide support, solutions and training for these tools and the attendant data shared and collected.
As Director of Product Management -- Customer and Data Solutions, you will be responsible for “customer success” where the customers are often internal stakeholders across a wide array of functions. You will have direct input toward which solutions the vertical product and engineering teams prioritize and which can be solved by other means.
This role will also drive strategy and decisions relative to data governance. Walmart strives to have a balance of providing the most relevant and efficient solutions for our customers but also respect and adhere to proactive and transparent privacy and preference selections.
We are a high-performance team looking for others who will challenge us to become even better. Come join an organization where you’ll have the opportunity to contribute significant impact by solving problems at a scale available to only a few entities in the world. At Walmart eCommerce, the products you create are only bound by the scope of your imagination.
Responsibilities
●Services and solutions lead for a wide array of marketing and data tools.
●Ensure progress toward smaller number of customer incidents and quicker resolution across a broad range of solutions.
●Build and train team of product managers who will function as front line “technical account managers”.
●Record and manage data shared with partners, vendors and all participants in the marketing technology ecosystem. Establish best practices for all tagging and tracking solutions.
●Ensure customer satisfaction via proactive communication, building trust-based relationships and timely, pertinent solutions.
●Manage relationships and stakeholders across geographically distributed teams.
●Ability to prioritize competing data initiatives and communicate with precision.
●Lead, drive consensus and deliver in a matrixed organization with multiple stakeholders.
●Ultimately, drive user satisfaction and results across teams, functions and tools in a systematic, thorough and scalable fashion.
Company Summary
The Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in technology, merchandising, marketing, supply chain, talent and more, we are reimagining the intersection of digital and physical shopping to help achieve that mission.