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Director of Associate Analytics and Insights
Panera Bread Company
St. Louis, MO, United States
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Category Headquarters Location ID 1 Location Name Saint Louis Support Center Address 3630 S Geyer Road State/Region Missouri Postal Code 63127 Country United States
Director of Associate Analytics and Insights
The ideal candidate is a player-coach who can create models, mine data and also present the story behind the numbers. Using multiple methods (building dashboards, working with large data sets, presenting insights) successful candidates will need to be meticulous, well organized and be in tune with the culture of Panera. Here, we get things done and we do it in a fast-paced, fun environment. Getting 100,000 people to row our boat in the same direction requires a can-do spirit.
This role reports to, the SVP of Learning and Development and works closely with the VP of Human Resources, IT team and Cafe Operations. This Director will be expected to work across all levels and departments to ensure a comprehensive view of the associate experience. With a high volume of change and constant challenges to our operation, a collaborative and swift approach to problem solving is a must.
Here are some of the key
responsibilities required in this role:
• Act as an expert consultant on data analysis while working to understand the root cause of complex people/business issues and suggesting high impact solutions.
• Provide ways to determine the delivered value of Panera initiatives (such as in-caf training programs, hiring/onboarding practices, new product rollouts) and recommendations as to what efforts should stop, start or continue.
• Create a comprehensive view of Paneras workforce by the numbers and identify opportunities in areas such as diversity, retention, performance and more. Approach with a compassionate sabermetrics mindset.
• Think like a behavioral scientist by tapping into the most beneficial associate behaviors via methods, and messaging, that matter most to your audience. Includes tailoring for franchisee, company owned caf and support center audiences.
• Create an internal picture of what behaviors work at Panera (that produce value-added outcomes for our associates, guests and brand).
• Continuously evaluate and deploy the most effective people analytics techniques.
• Continuously innovate by proactively identifying opportunities to improve the associate experience.
• Help Panera identify and eliminate unproductive people initiatives and replace with activities that will drive intended outcomes.
• Partner with appropriate external experts on human behavior in organizations to solve issues related to improving Paneras associate experience. Publish findings.
• Lead a team of professionals to achieve greatness in their respective functions. Develop, coach and grow your teams skills so that you become a talent incubator for future generations of Panera professionals.
Heres what you should be really good at:
• Math. Using creative approaches to explain why the Panera people eco-system is working the way it is.
• Communicating the story behind the data wacky, fun, serious whatever works best for the circumstance, audience and brand.
• Being self-driven. Seeking out answers without being told the question first.
• Delivering the goods You have to help Panera actually move hearts and minds in a way that makes people behave differently and be able to measure that behavior did indeed change.
• Operating outside the realm of whats always been done here before.
Playing well with others and having fun were going to be spending a lot of time together
Saint Louis Support Center