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Director Drop Ship & Reporting
QVC
West Chester, PA, United States
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QVC's Director Drop Ship is responsible for all drop ship functions for the Qurate Retail Group in the US. The director is responsible for creating and implementing drop ship strategies and incorporating best-in-class standard processes and procedures for this supply chain supporting $2.1B of revenue and spending over $200MM annually.
The key objectives of this position are to improve service levels for all customers while controlling spend amount, maximizing efficiency and savings, driving common processes throughout the network and ensuring communication and education of policies and practices in support of these goals.
Job Description Details
Some responsibilities include:
• Manage the formulation, implementation and maintenance of policies, plans, programs and standards necessary to carry out the objectives of the department
• Manage implementation of drop ship operational infrastructure and change management
• Manage supplier sourcing activities, including identifying, qualifying, training, testing, and launching suppliers
• Prepare, analyze, and report financial results to the VP in partnership with QVC Financial department.
• Work closely with leadership and client sponsors to identify, scope and prioritize strategically-aligned improvement efforts
• Build and deliver frameworks and executive presentations for evaluating business and system decisions
• Implement and support drop ship program; responsible for improving results of the program
• Ensure vendors and suppliers meet or exceed our standards
• Provide monthly/weekly/daily drop ship forecasting
• Provide ad hoc analysis
Critical skills:
• Operations and corporate savvy
• Supply chain management experience (e.g., fulfillment, distribution, logistics, procurement, supplier management, etc.)
• Strong project management skills and proven ability to work independently and as a team leader
• Demonstrated client relationship management experience (VP level and above)
• Ability to create Financial, Service, and capacity correlations to justify drop ship or 3PL decisions.
• Team leadership skills with the ability to lead, inspire and motivate team members to a best-in-class performance standard
• Strong teamwork and influencing/negotiating skills to successfully work with multiple organizations and ensure commitment to centralized transportation and logistics processes
• Excellent writing and verbal communication skills
• Strong strategic thinker, excellent business analysis skills
• Deliverable driven, high-performance management style
• Flexibility, creativity, and initiative to work to meet and exceed client expectations
Qualifications:
• Bachelor’s degree in business or a related area or equivalent work experience, Graduate degree / MBA preferred
• 15+ years of logistics/transportation experience
• ExtensivemManagement experience
• 5+ years of experience in the retail or supply chain / logistics sector
• Strong familiarity with retail and/or eCommerce business functions
• 10+ years of leadership experience in a de-centralized operation
Director Drop Ship & Reporting
QVC, Inc., a wholly owned subsidiary of Liberty Interactive Corporation (NASDAQ: QVCA, QVCB), is the world’s leading video and ecommerce retailer. QVC is committed to providing its customers with thousands of the most innovative and contemporary beauty, fashion, jewelry and home products. Its programming is distributed to approximately 300 million homes worldwide through operations in the U.S., Japan, Germany, United Kingdom, Italy and a joint venture in China. Based in West Chester, Pa. and founded in 1986, QVC has evolved from a TV shopping company to a leading ecommerce and mobile commerce retailer. The company’s website, QVC.com, is ranked among the top general merchant Internet sites.
QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.