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Senior Associate Logistics
Harbor Freight Tools
Dyersburg, TN, United States
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Job Description
Our Senior Associates (full-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Senior Associates (full-time) are part of a retail team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Senior Associate (full-time) position and demonstrate Harbor Freight Tool's Core Principles.
Responsibilities:
Profit Maximization:
• Consistently exhibit expected behaviors to exceed financial goals
• Model participation in company programs
• Assist and participate in special events
Operational Execution:
• Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility
• Mentor and model adherence to Standard Operating Procedures
• Lead timely and accurate completion of workload
• Ensure compliance to company policies and procedures
Talent Optimization:
• Model job proficiency and expected behaviors
• Contribute to a team-driven atmosphere
Customer Experience:
• Provide and model a helpful customer experience
• Ensure items are in-stock
• Ensure items are priced right
• Maintain a safe, clean, and organized retail store
Success Drivers
Action Oriented:
• Is action oriented and full of energy
• Enjoys working hard
• Shows initiative
Flexible:
• Learns quickly when facing new problems
• Adapts to and supports change
• Enjoys the challenge of unfamiliar tasks
Composure:
• Is calm and professional under pressure
• Does not become defensive or irritated
Functional / Technical Skills:
• Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
• Solid judgment and decision making skills
Customer Focus:
• Acts with internal and external customers in mind
• Understands how operational execution directly affects the customer experience
• Establishes and maintains effective relationships with customers and associates through respectful and effective communication
Shared Duties
Profit Maximization:
• Adherence to Injury Illness Prevention Program
• Participate in execution of special event playbooks
• Participate in execution of Physical Inventory Standard Operating Procedure
Talent Optimization:
• Commitment to continued learning and self-development
• Drive and support teamwork
• Respond to questions and provide information to associates as needed
Operational Execution:
• Daily Download and Communication Center review
• Act as witness for till, safe, and deposit counts
• Execution of:
◦ Planograms/Display Planner
◦ Pricing
• Execution of the Merchandise Management process:
◦ Floor First Receiving
◦ Replenishment
◦ Recalibration
◦ Cycle Counts
• Complete forklift certification and operate as needed
Customer Experience:
• Meet Customer Experience expectations
• Friendly
• Available
• Quick
• Model and participate in:
• Name Collection
• Extended Service Plan Program
• Inside Track Club Program
• Efficient processing of transactions
• Execution of daily cleaning checklist
• Execution of store and stockroom recovery standards
Position-Specific Duties – Logistics
• All Senior Associate responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned.
Requirements
Experience:
• Minimum of one year experience in retail or Customer Service
Education:
• High School graduate/Equivalent preferred
Physical Requirements:
• Ability to communicate with customers and associates in person and via e-mail and telephone
• Ability to intermittently lift, push and/or pull up to 50 pounds
• Requires standing and moving for an entire shift
• Ability to lift, bend, kneel, climb, crawl and/or twist
• Ability to safely climb up and down a ladder
• Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP
Availability:
• Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business. Regular attendance is an essential function of the job.
About Harbor Freight Tools
At Harbor Freight, we deliver the quality tools and affordable prices that hard-working Americans need to build, fix and create. We all work together to help them get the job done and make ends meet. We're also equally committed to doing the right thing and giving back to the communities that we serve.
Harbor Freight Tools is different, we’re not your typical retailer, we are a large company with a start-up feel that provides a collegial and collaborative environment dedicated to high achievement. We are committed to support and promote people based on their relative contribution, skill set and accomplishments and firmly believe in generous pay for performance compensation and building long-term careers.
We're a 40 year-old, $4 billion company - on pace to $8 billion in the next few years. We have over 800 stores nationwide and are opening a new one every three days. If your ego is in check, you are an open-minded partner, aren't afraid to get into the weeds to learn and understand our culture and have a desire to join our history making enterprise, then we'd love to talk to you.