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Director, Project Mgmt.- Customer Experience Care Ops
Comcast
Philadelphia, PA, United States
Job Details - this job has expired, please see similar jobs below
Job Summary:
Staff Management for EVP of Customer Experience Care and his direct reports to include:
• Establishing staff meeting agendas, identifying speakers and coordinating logistics
-Prioritizing agenda items and setting appropriate timelines based on priority
-Managing meeting logistics and follow-up
-Assigning and tracking action items for completion
C5 alignment meetings
-Managing C5 presentation requests and establishing priorities in partnership with Sr Director / VP as needed
-Coordinating with presenters
-Managing meeting logistics
Contact Rate Reduction Central Division
-Partnering with Central Division and CXC to align on strategic and tactical contact rate reduction initiatives
-Establishing overall milestones and deliverables to ensure contact rate reduction targets are achieved
-Driving workstreams and owners to deliver to agreed upon timelines
-Partnering with finance teams on weekly and monthly contact rates; monitoring increases / decreases / trends
-Engaging queue leaders and analytics teams to understand changes in drivers / performance
-Communicating status of program milestones, call volumes and financial impacts to executive teams
Requirements:
-Excellent organizational skills
-Excellent written and communication skills
-Financial acumen
-Project management experience
-Knowledge of Comcast business operations or equivalent
Job Specifications:
• Bachelors Degree or Equivalent
-Generally requires 10 plus years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer