This job has expired, please see additional jobs below
Manager, Experience Strategy
Razorfish
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
Manager, Experience Strategy
Fancy joining a global organization that is revolutionizing the digital landscape? Today, as clients across industries are moving from digitally extending their businesses to placing digital at the core, Publicis Sapient has an unprecedented opportunity to help them succeed.
Job Summary:
Publicis Sapient is searching for an “Experience Strategist” to join our team to sell, design and lead strategy engagements that lead to innovative and connected offerings for our clients and their customers. This role will participate in all phases of strategy, from context framing to the development of roadmaps and design, and ongoing consultation. The strategy discipline combines expertise, rigor, customer understanding and analysis to establish clarity, articulate solutions and enhance the outcomes of our client’s needs. This role will also support local leadership in the Strategy discipline.
Responsibilities:
•Cultivate and support the growth of client business; and be the champion for customer insights and strategy with clients and internal teams
•Provide senior-level consulting, planning, and leadership of experience strategy projects
•Articulate and frame a client’s business problem and the business value of recommendations, initiatives, solutions and/or phases of a strategic roadmap
•Define the value web/ecosystem which best frames client problems and opportunities from the perspective of customers/partners
•Leverage a breadth of experience in business strategy, customer insight, market insight, product and/or service design and technology into actionable experience strategy and execution that will delight and serve customers
•Advocate customers and the “experience” in conversations with cross-disciplinary teams, company leaders and analysts to grow the influence of experience thinking
•Participate and identify organic growth opportunities within projects and existing client relationships
•Ability to work collaboratively across disciplines (creative, technology, account, project management, etc.)
•Synthesize information quickly, and apply this deftly through a combination of wisdom, foresight, and experience
•Facilitate meetings, working sessions and workshops with sensitivity to client and team needs
•Ability to show the traceability and clear shaping of observations into actionable insights and implications for our clients
•Adaptability to lead strategic engagements that involve shaping a customer experience strategy through the deep analysis and understanding of generative research as well as ‘lean’ or hypothesis led approaches that use the principles of design thinking to build strategies through continuous prototyping and refinement of a value proposition
•Manage key tracks of work (including other individuals) in accordance with established budget, work plans and quality standards while demonstrating measurable value and ROI and satisfaction for the client
•Collaborate with clients and internal partners to generate ideas, products and strategies that utilize innovative technology, emerging channels–web, mobile, social, chat, kiosk, etc. – to compliment traditional channels
•Contribute to thought leadership internally in the form of practice development with the global Experience Strategy discipline; participate in the development and ongoing improvement of offerings such as Digital Product Innovation, Service design through industry presentations and publishing
Job Requirements
•6-9 years of experience developing strategies for new/evolved connected services and products; including project/track leadership experience and experience in IT or Digital strategy
•Experience working with global Tier 1 brands and clients across different categories
•Led diverse teams of five or more people in dynamic, fast-paced, and globally diverse environments
•Expertise in disciplines of strategy; research a plus
•Extensive knowledge of, and experience with, a range of (digital) user experience methods and tools, e.g. Experience Mapping/Modeling, customer type creation, prioritization, roadmaps, business case development, etc.
•Highly proficient at experience modeling techniques; mapping the customer experience across their end-to-end journey and identifying critical moments that drive value to both the customer and the business
•Ability to inspire innovation and great work; oversee project implementation. Adopt a variety of approaches from ‘design-thinking’ to ‘lean-startup’ or ‘hunt-based’ methods.
•Comfortable working with cross-disciplinary colleagues to explore concepts and steward the clear direction of ‘experience prototypes’ to both learn via customer validation research and to inform the prioritization of a roadmap or Minimal Viable Product.
•Expertise in analysis of research (and research findings) and their use in driving qualified thinking, strategy development and briefing
•Proven ability to handle large-scale, complex systems projects
•Must be able to articulate design concepts, strategies and roadmaps clearly through exceptional oral and written communication skills; good presenter and great listener
•Successful record of developing relationships with clients, colleagues and partners
•Successful record of contributing to business development and revenue generation
•A self-starter with an entrepreneurial spirit with vision and leadership to help facilitate change within a team and the industry
•Travel required (65%)
Education
•Bachelor’s degree required, or equivalent military experience
•Master’s degree in design, marketing, business, social science or other relevant graduate degree is preferred
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. As digital pioneers with 20,000 people and 53 offices around the globe, our experience spanning technology, data sciences, consulting and customer obsession – combined with our culture of curiosity and relentlessness – enables us to accelerate our clients’ businesses through designing the products and services their customers truly value.