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Copywriter, Worldwide Field Operations, Digital Customer Success
Autodesk
San Francisco, CA, United States
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Copywriter, Worldwide Field Operations, Digital Customer Success
Location: San Francisco, CA- United States
Job ID: 18WD30539
Position Overview
Autodesk is looking for a full-time copywriter to help nurture customers who subscribe to our 3D Design software and services. This is a highly creative and collaborative role in which you will work closely with the Customer Lifecycle, Design, and Industry Marketing Teams.
Responsibilities
• Help our customers make the most of their subscription experience by writing nurture emails, newsletters, in-product messaging, and landing pages
• Work with Customer Lifecycle Managers to help review nurture assets and identify benefits that will resonate with our various subscriber personas
• Write compelling headlines and supporting body copy to accurately represent a featured asset and its benefits
• Prepare plain text and localization files—and other documentation as needed—to support digital best practices and the production process
• Assist with the review and development of onboarding communications and other digital experiences as necessary
• Learn and work within our editorial and brand guidelines
• Be prepared to participate in team content strategy, copy development, and brainstorming working sessions
Minimum Requirements
• 1-3 years of agency experience (or equivalent)
• B2B experience is essential
• Experience writing nurture communications for a software company preferred
• Ability to translate complex ideas or messaging in to succinct, benefit-driven short-form copy (i.e., compelling headlines, sub-headlines, supporting body copy, CTAs)
• Experience writing with a global audience in mind
• Exceptional communication skills over email, on the phone, and in person
• Expert understanding of writing mechanics and English grammar
• Familiarity with trends and styles in all aspects of writing for the internet
• Familiarity with nurturing customers across channels (social, email, web, etc.)
• English, Communications, Journalism or similar writing-related degree
• This is an on-site role in our downtown San Francisco office. Only applicants living in the Bay Area will be considered
Applicant Submission Requirements
Applicants must have an online portfolio or writing samples. Applicants must also submit a short writing sample outlining why they are the right fit for this role, adhering to the following structure and character count requirements:
• Headline (max. 70 characters, including spaces)
• Body copy (max. 130 characters, including spaces)
• Call to Action (max 4 words)
About Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.