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Customer Service Representative
Taylor Communications
Toccoa, GA, United States
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Description
Position at Taylor Communications, Inc.
Taylor Communications is seeking a Customer Service Representative to work in Toccoa, GA. The position is responsible for being the subject matter expert for the customer, being the liaison between the customer and various internal departments. In this role our staff establishes and maintains the relationship with customers on behalf of the company by taking responsibility for each customer contact and by ensure that all customer requests are completely met.
Shift Available
• Monday – Friday 8:00AM – 5:00PM
Responsibilities Include:
• Answer inbound phone calls from designated, larger or more complex external customers for inquiries related to order, product and inventory issues. Research and follow up to resolve issues. Escalate complex issues to a higher level as necessary.
• Order entry, maintain customer’s ordering platform and inventory.
• Make proactive outbound calls to designated active and inactive customers to initiate contact.
• Maintain customer data for users in the online customer store system.
• Communicate with sales offices, vendors and warehouses regarding order status and inventory issues.
• Record all inbound calls onto Call Log indicating pertinent information such as the date, customer, and reason for the call.
• May facilitate and coordinate training for less experienced staff and/or assist with complex issues.
• May facilitate and coordinate training the customer on systems utilized by the customer.
• Maintain attendance according to facility guidelines as well as be able to work constructively with co-workers, supervisors, vendors, etc. in performing daily responsibilities.
Minimum Qualifications:
• High School Diploma or equivalent is required.
• Prior customer service related experience and basic computer operation skills, accurate typing ablity (35 WPM or more) are needed.
• Ability to read, interpret, and decipher general written instructions from documents such as work orders, operating procedures, or other job specific written documents.
• Must have exceptional ability to communicate effectively with fellow employees and/or customers in person, via the telephone, and email.
Preferred Qualifications:
• Ability to perform basic mathematical functions such as addition, subtraction, multiplication, and division in all units of measure using whole numbers, common fractions, and decimal.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form as well as respond in stressful and/or difficult situations with unsatisfied customers
About Our Company
Taylor Communications is a recognized leader in the healthcare, financial services, retail and industrial markets. With over a century of expertise and a solutions-driven portfolio, the company helps its customers advance their reputations through improved communication with consumers, patients, employees and other stakeholders.
As a foundation for success, the Taylor Communications Advantage includes our affiliation with Taylor Corporation, one of the largest privately held companies in the U.S., as well as one of the top 3 personalized marketing solutions providers in North America. A forward-thinking organization, our shared values and purpose of creating opportunity and security for our employees is at the core of everything we do. Taylor’s more than 80 affiliated companies with 12,000+ employees are located across North America, Europe, Bulgaria China, India, and the Philippines, and serve over half of the Fortune 500 companies and millions of small businesses and consumers.
We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.