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Product Manager
Airbnb
San Francisco, CA, United States
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Product Manager - Monetization and Cancellations
Airbnb is redefining the world's approach to accommodation and travel. We are creating highly local, personal and authentic experiences for our host and guest community around the world. We develop products that create transformational experiences for guests millions of times each week. In order for us to achieve our mission of creating a world where every person can Belong Anywhere, we need to ensure that the marketplace offers pricing and policies that match guest and host expectations. The Market Dynamics team (MDX) works on pricing, cancellation policies, monetization and market intelligence.
As a Product Manager on Cancellations, you will be responsible for vision, strategy and execution of work that leads to a more frictionless, efficient marketplace. This is a high impact role that is responsible for evolving our cancellation policies to improve marketplace efficiency, support host growth and increasing confidence and commitment between hosts and guests protecting host income and ensuring guests have a great trip. This role requires strong collaboration and stakeholder management across multiple teams and a desire to own a product area end to end.
What you’ll do:
• Own the set of cancellation policies on Airbnb and optimize them to drive growth, minimize host losses, reduce guest pain and reservation servicing costs.
• Merchandise policies to encourage bookings, reduce cancellations and promote adoption of more attractive cancellation policies by hosts.
• Grow supply of quality listings by working with other teams in the Homes organization to make policy updates that enable onboarding and success of new host segments.
• Make sure that guests have the best experience possible when a host cancels by ensuring that the process is fair and efficient, restoring trust in Airbnb.
What we’re looking for:
An experienced product manager with 3-5 years of Product Management experience that is quantitatively strong and enjoys working on both user facing products but also affecting the marketplace dynamics through policy and user behavior.
You’ll need to be able to
• Create and effectively communicate and execute on the vision, strategy, and roadmap
• Originate, collect, and synthesize product ideas from the team and lead them towards a common vision for the ideal user experience
• Prioritize roadmap and execute on highest impact projects
• Iterate and grow through experimentation but also know when to make big bets and invest
• Work with other product teams to ensure cancellation policies will enable or promote the efficiency of their initiatives
• Build a strong foundation for quality output and extensibility enabling the team to work more effectively at scale
• Must be able to lead and influence without being the direct manager of all team members.
Successful Product Managers at Airbnb:
• Creative problem solver. Able to identify real obstacles and viable solutions
• Outcome oriented: not reactionary; they articulate the desired outcome and work collaboratively to create a path to achieve it
• Strong understanding of product-building areas including engineering, design, analytics, and user research/insights
• Big thinking: should be able to help a small team achieve goals out of their comfort zone
• Consensus builder. Able to curate and build on the ideas of others in pursuit of the best solution
• Can garner the respect of engineering, design, and data science peers.
• Must be able to influence and advocate to decision makers to drive decision making on hard tradeoffs
• Must have a great understanding and empathy for Airbnb customers; must be an Airbnb customer advocate
• Rigorous: ask hard questions, validate their assumptions, and make sure dots connect on goals