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Admissions Associate
Merlin Entertainments
Carlsbad, CA, United States
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Description
Position Summary:
Job Purpose:
As a Model Citizen (employee) at LEGOLAND® California Resort, your purpose is to create memorable experiences for our Guests.
Our Guests travel from all around the world to make memories with their families, and your job is to help those come to life! Each Model Citizen is required to understand and uphold our Admissions Guest Promise, which is as follows:
Safety
• We will always put safety first
• We will always report safety hazards and concerns immediately
Friendliness
• We will always acknowledge and interact with children first
• We will always smile and make eye contact
• We will always have a great attitude
• We will always strive for relationships over interactions and transaction
Efficiency
• We will always work quickly and efficiently to minimize wait time and maximize FUN!
• We will always be knowledgeable and have accurate information available
Presentation
• We will always maintain a family atmosphere
Job Role:
• Provides lasting impressions for our Guests entering and exiting the Park.
• Works in Ticket and Membership Sales, Toll Booths, Parking Lot and Turnstiles.
• The primary duties of this position are ensuring a smooth entry for our guests, providing Park knowledge, and maintaining accurate cash drawers via parking sales, ticket and membership sales.
Scope and Responsibilities:
The Admissions Associate position is required to work in one or more of the following positions:
• Turnstiles
◦ Assists Guests at the turnstiles, including operating the disabled access gate and assisting Guests with strollers.
◦ Liaison with Admissions Lead and Guest Services team to resolve ticket and membership errors.
◦ Ensures stock levels of Park maps and Resort Entertainment Guides are maintained.
◦ Ensures cleanliness in all aspects of the Turnstiles and Ticket Plaza area.
• Parking Lot
◦ Keeps safety as a top priority, and maintains alertness and awareness of surroundings.
◦ Maintains accurate capacity of each section of the parking lot.
◦ Ensures safety of pedestrians utilizing the crosswalk.
◦ Controls traffic and flow of cars into each lot, using proper radio etiquette to communicate with the Parking team.
◦ Moves cones throughout the day to accommodate traffic direction.
• Toll Booth
◦ Operates computerized point of sale system. Handles cash and credit card transactions while maintaining accuracy of cash drawer. Ensures thorough understanding of all aspects of the system and associated procedures.
◦ Communicates essential information to Guests passing through the toll booths.
◦ Maintains awareness of lot capacity.
◦ Ability to assist Guests in clearing lanes quickly and efficiently.
• Ticket Booth
◦ Operates computerized point of sale system to sell admission tickets and memberships, handling cash and credit card transactions while maintaining accuracy of cash drawer. Ensures thorough understanding of all aspects of the system and associated procedures.
◦ Provides an upsell with every transaction.
◦ Ensures stock levels of Park maps and Resort Entertainment Guides are maintained.
◦ Responsible for providing Park knowledge and assisting Guests in planning their visit. Distributes Park maps and Resort Entertainment Guides.
Background and Experience:
• Theme park or related customer service experienced is preferred.
• Leads by example with a demonstrated history of supporting colleagues and being a team player.
• Comfortable speaking in front of large groups for extended periods of time.
• Strong problem solving skills and dedicated to providing outstanding guest service.
• Requires the ability to remain calm under pressure.
• Experience in cash handling preferred.
• Excellent organizational skills, planning skills, and ability to execute multiple tasks.
• Self-motivation and demonstrated initiative is imperative.
Other Requirements:
• Must be willing to work flexible hours, including evenings, holidays and weekends to support park operations.
◦ The earliest shifts in the Admissions department can begin as early as 7:30am. The latest shifts in the Admissions department can end as late as 11:30pm.
Physical Requirements:
Sitting - Occasionally (1 - 33%)
Standing - Constantly (67 - 100%)
Walking - Frequently (34 - 66%)
Lifts & Carries - Up to 10 pounds, Frequency - Frequently (34 - 66%)
Lifts & Carries - 11 - 24 pounds, Frequency - Occasionally (1 - 33%)
Lifts Overhead - Up to 10 pounds, Frequency - Occasionally (1 - 33%)
Twisting - Frequently (34 - 66%)
Bending - Frequently (34 - 66%)
Squatting/Kneeling/Crawling/Climbing - Occasionally (1 - 33%)
Pulling - 11 - 24 pounds, Frequency - Occasionally (1 - 33%)
Wrist Deviation (Side to Side) - Occasionally (1 - 33%)
Hand/Wrist Repetitions (Up and Down) - Occasionally (1 - 33%)
Reaching - Occasionally (1 - 33%)
Grasping - Simple: < 50 pounds
Manual Dexterity/Strength - Gross motor, light - moderate strength
Manual Dexterity/Strength - Fine motor, light - moderate strength
Pushing - Up to 10 pounds, Frequency - Occasionally (1 - 33%)
Visual Requirements:
Close eye work (small figures)
Color discrimination
Normal color discrimination
Other: Depth perception, distance vision, ability to focus
Hearing Requirements:
Hearing Requirements - Special requirements, able to consistently fulfill communication needs
(alarms, phone ringing, conversation, clear acuity within 100 feet)
Working Conditions:
Temperature - Between 16 and 95 degrees
Crawl Space/Cramped Postion - Exposed < 1 hour per day
Driving - Occasionally (1 - 33%)
Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Occasionally (1 - 33%)
The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position.