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Slot Ambassador / Circus Circus
Eldorado Resorts
Reno, NV, United States
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Property Overview
Eldorado Resorts, Inc. presents a one of a kind, unified and distinguished resort experience with THE ROW—a newly branded destination in the heart of Reno, uniting the Eldorado Resort Casino, Circus Circus Reno and Silver Legacy Resort Casino. Stretching across six contiguous city blocks, THE ROW encompasses 25 restaurants, 22 bars and lounges, 11 nightspots, over 4,000 luxury rooms and suites and 227,000 square feet of casino space with 3,000 slot machines and 125 table games. THE ROW recently opened The Spa at Silver Legacy, a 21,000 square foot spa offering guests the largest relaxation, beauty, fitness and retail treatment facility in northern Nevada. In addition, we have nearly 4,000 of the best Team Members in the industry.
Responsibilities
JOB SUMMARY
The Slot Ambassador will provide superior guest service and answer service requests from guests playing slot machines.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Providing superior slot service to all Eldorado guest through friendliness, approachability and recognition of guest needs.
• Developing new guests by signing them up for Eldorado player club cards on the casino floor. Minimum of 25 per month.
• Displaying professionalism during all guest interactions via a knowledgeable, efficient and pleasant demeanor
• Acting as a quick accurate informational source for guests by being well versed in the following:
• Floor-wide promotions/events/concert functions
• Club Eldorado program including earning points, complementary guidelines, freeplay redemption and location/function of kiosks
• Restaurants, Bars, Hotel and Retail outlets.
• Other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
• A high school diploma or GED equivalent preferred.
• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Ability to perform multiple duties under frequent time pressures.
• Must be able to obtain and maintain a valid state gaming license.
PHYSICAL DEMANDS & WORK ENVIRONMENT
• Ability to stand for long periods of time on a daily basis, walk to various areas of the casino, and be able to push, pull or move heavy objects with assistance.
• Work environment may include smoke and variable temperature, lighting and noise levels.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Company Overview
Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-eight properties in thirteen states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado’s properties feature approximately 27,500 slot machines and VLTs and 800 table games, over 12,500 hotel rooms and nearly 20,000 of the best Team Members in the industry!
Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence.