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Guest Service Centere Rep
Eldorado Resorts
Bettendorf, IA, United States
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Property Overview
Voted Area’s Best Casino by 2017 Quad-City Times Reader’s Choice! Situated across from the beautiful Mississippi River, the Isle Casino Hotel® Bettendorf offers an exciting gaming experience for all players. The Isle is Iowa’s largest hotel complex with a 24-hour casino, three restaurants, meeting space, marina and 500 fabulous Team Members! The casino features approximately 1,000 slots and video poker machines, as well as 20 of the latest table games including EZ Baccarat®. The Isle Casino Hotel Bettendorf and Quad-Cities Waterfront Convention Center℠ are the preferred destinations for corporate groups and weddings with over 40,000 square feet of event space in our beautifully decorated ballrooms.
Responsibilities
JOB SUMMARY
Responsible for the redemption and sale of table game chips, marketing redemptions, ticket in-ticket out redemptions and other cash transactions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Responsible for various cash transactions and answering customer questions in a courteous and professional manner.
• Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift.
• Keeping cash drawer balanced and impressed and ensuring that all casino funds are secured when not in use.
• Verifying and documenting personal identification information for checks and cash advance transactions.
• Comply with all company standard operating procedures, gaming regulations, and federal regulations, including Title 31 compliance.
• Other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
• A high school diploma, GED, or equivalent preferred.
• Previous cashier or banking experience preferred.
• Must be able to obtain a valid state gaming license.
• Ability to communicate all events, promotional activities and facilities available to guest.
• Always maintain a fun and friendly attitude and provide for a safe and clean work environment.
PHYSICAL DEMANDS & WORK ENVIRONMENT
• Ability to stand for long periods of time.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment.
• Casino environment exposed to bright lights, noise, changing temperatures and smoke which might include a boat and/or floating barge and hotel.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Company Overview
Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-eight properties in thirteen states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado’s properties feature approximately 27,500 slot machines and VLTs and 800 table games, over 12,500 hotel rooms and nearly 20,000 of the best Team Members in the industry!
Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence.